Service Desk Intern

Dublin

 

About Davidson Kempner

Davidson Kempner Capital Management LP is a global investment management firm. Founded in 1983, Davidson Kempner is headquartered in New York and has offices in Philadelphia, London, Dublin, Hong Kong, Shenzhen and Mumbai. Our Firm invests globally and opportunistically across the capital structure, in a variety of credit and equity strategies as well as real assets. We apply our multi-dimensional, research-driven investment process to evaluate and execute a diverse range of transactions across asset classes, geographies and market cycles. We target complex, global situations where our experience and expertise can unlock value.  

We bring together exceptional people from different disciplines and backgrounds who are energized by the challenges of navigating complexity. We look for people who demonstrate exceptional critical thinking skills, innate curiosity, creativity and embrace diverse viewpoints to calibrate their decisions. These differentiators make our people successful beyond a specific job at Davidson Kempner – but throughout their journey with us over many years. 

Service Desk Intern

We are looking for creative problem solvers who are passionate about technology and drawing on their knowledge to provide exceptional technical support. You will be part of an intimate and dynamic team of technologists supporting next-generation technologies at an established financial services firm. We’re curious, proactive, and have a bias for action.

The Davidson Kempner internship offers students an excellent opportunity to gain tangible experience in a global investment management firm. Internship placements will last 12 months, and the successful candidate will have the opportunity to build their practical skillset working in our Technology department. 

To be successful in this role, you will need to have an independent mindset and enjoy working in a collaborative, team environment. Being able to think through complex technical incidents in real time, having strong communication skills, excellent interpersonal skills, and demonstrating sound judgement are also expected.

Our most competitive candidates will have:

  • The opportunity to work with a leading global technology team to provide end-to-end support using the latest infrastructure
  • Work in a collaborative environment to understand and respond to user issues providing excellent service to employees in our Ex-US offices
  • Support the Service Desk team in managing our IT Service Management system, Freshservice.
  • Maintain the integrity of computer workstations and associated software
  • Support with IT hardware moves, technology projects, technology deployments, and software/ hardware upgrades
  • Onboard new users by provisioning their systems and hardware
  • Assist with technology rollouts, user training, and user experience initiatives
  • Set up and troubleshoot video conferences and coordinate webcasts
  • Develop a deeper practical application by immersing yourself in our technological systems
  • Develop a collaborative relationship with your manager and team members to deliver world-class service to the team's stakeholders
  • Gain firsthand experience and elevate your knowledge of software development by shadowing our Developers

­As an intern, you will need to be comfortable working with the following tech stack:

  • Microsoft operating platforms, Windows 10
  • Office 365 administration
  • InTune mobile device management
  • Active Directory management
  • Mac OSx and iOSx
  • Citrix XenDesktop/XenApp
  • Powershell and Python scripting
  • PC hardware
  • Video and audio-conferencing platforms
  • Image and configuration management
  • Financial Services applications
  • Market Data applications

In addition, the ideal candidate will also have experience with the following:

  • Currently pursuing a diploma, bachelor’s, or master’s degree in technology, engineering, or a related field.
  • A passion for technology and an interest in providing exceptional technical support.
  • Have a curious nature, enjoy problem solving, and find pragmatic approaches to solutions.
  • Excellent organisation, communication, and teamwork skills ideally demonstrated through extracurricular activities or previous work experience.

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Diversity Questionnaire

Below is one optional self-identification diversity question for applicants. We ask applicants to complete this questionnaire on a voluntary basis, to assist with our diversity and inclusion monitoring.  The decision not to complete this questionnaire will have no bearing on the recruitment process. Davidson Kempner receives only anonymized and unattributed reporting in respect of questionnaire responses by applicants – we will not receive your individual responses. For the avoidance of doubt, there is only one question for Ex-US roles.

Davidson Kempner is an equal opportunity employer that is committed to a diverse, inclusive, and harassment-free workplace. We prohibit discrimination and harassment based on race, color, religion, citizenship, national origin, ethnicity, age, sex, pregnancy, sexual and reproductive health decisions, gender (including gender nonconformity, status as a transgender individual, gender identity or expression), familial status, caregiver status, marital status, sexual orientation, predisposing genetic characteristics, actual or perceived domestic violence victim status, military service, unemployment status, physical or mental disability or any other legally protected status in all hiring and employment decisions. We provide reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances and practices.  

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