Field Service Lead Engineer

10Beauty, located in Burlington, MA, is building the definitive Intelligent Beauty company, leveraging robotics and automation to reimagine how people can interact with machines on a service level. Our diverse 45-person and growing team is built around individuals with a consistently demonstrated track record of introducing successful new-to-the-world products (100+ new products launched across the team).

Introduction

We are seeking an energetic, self-starter to join our team as our first Field Service Lead Engineer. We are looking for someone with a strong understanding of robotic systems to install, troubleshoot, and support machine functionality both in the office and at distributed locations across the US. This person must be a curious self-starter with strong engineering and communication skills, both verbal and written.

This is a once in a lifetime opportunity to join a company who will forever change the way humans and robots interact on a service level!

What You’ll Do (Responsibilities)

• Own setup and installation of machines at customer stores
• Diagnose and repair machines at customer locations or remove/replace machines for external repair
• Perform routine maintenance and preventative checks and calibrations to ensure optimal equipment performance
• Communicate with internal and external customers to ensure alignment across all interested parties
• Create a Support library through clear process/procedure documentation crafting and updating
• Maintain detailed records of service calls, repairs, and training
• Work with cross-functional engineering teams to influence and improve the design of the robotic system
• Drive peak organizational performance through effective feedback, accountability and teamwork
• Travel: Up to 50% in the continental US

What you have

• BS Engineering with 3+ years of robotics/systems engineering experience
• Strong knowledge of hardware, software, systems, and networking
• Demonstrated ability to analyze complex issues, diagnose problems, and implement effective solutions
• Clear and effective communication, with technical and non-technical colleagues, and experience providing professional customer service with a focus on customer satisfaction
• Ability to work in diverse environments and adjust to changing needs and technical challenges
• An unwavering pursuit of innovation

Benefits Overview:

We offer a comprehensive benefits program with Blue Cross Blue Shield as our healthcare provider.

More details include:

• Competitive Compensation & Equity: We offer transparent and equitable compensation packages tailored to individual qualifications, skills, and experience, providing competitive compensation and equity.
• Health & Wellness Benefits: We cover 100% of self and 75% of dependent Medical, Dental, & Vision Insurance plans. 
• Company-paid Benefits: Disability, Life, and AD&D Insurance.
• Flexible Benefits:  Voluntary Life, AD&D, Accident, and Pet Insurance & Mental health benefits to support your holistic well-being.
• Retirement & Savings Plan: 401K through Vestwell.
• Unlimited Flexible Vacation Policy: In our results-oriented work environment, we empower our team to manage their work and life commitments professionally and independently.
• Family-Friendly Policies: 12 weeks of paid Parental Leave following the birth or adoption of a new child.
• Company Culture: Our startup company culture is rooted with a strong emphasis on diversity, where we actively seek individuals who can bring fresh perspectives and skills to our fast-growing and dynamic team. We prioritize teamwork and collaboration as essential components of our culture.
• Flexible Environment: We recognize that building a startup robotics company and culture requires most of our best work to happen from our offices, where our prototypes, tools, 3d printers and team are. However, we encourage our team to work where it makes sense for them on any given day.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Thank you for considering 10Beauty!