Scrum Master

Welcome to 10Pearls!  

We believe in harnessing the power of technology for social good through our core values: Innovate, modernize and accelerate.

 

Company Overview 

We are 10Pearls, an award-winning digital development company, helping businesses with product design, development, and technology acceleration. We have a culture of innovation, uniquely designed to help companies transform, digitalize and scale by leveraging digital technology. 

About the role

We are seeking a proactive and experienced Scrum Master to lead Agile teams in delivering high-impact, high-quality solutions. As a Scrum Master, you will act as a servant-leader and Agile coach, empowering teams to self-organize, continuously improve, and deliver value to the business. You’ll work closely with Product Owners, Product Managers, and cross-functional stakeholders to drive Agile excellence, enhance collaboration, and eliminate obstacles to progress. 

This role is instrumental in fostering a culture of transparency, adaptability, and high performance within an Agile delivery organization. A background in healthcare is preferred but not required. 

This is a full-time, on-site position based in our Costa Rica office.

Responsibilities:

• Act as a servant-leader and coach for one or more Agile teams, guiding them in Lean-Agile principles and best practices. 
• Foster a self-organizing, cross-functional, and high-performing Agile team environment. 
• Facilitate Scrum ceremonies including backlog refinement, sprint planning, daily stand-ups, estimation, sprint reviews, and retrospectives. 
• Collaborate with Product Managers and Product Owners to plan roadmap execution based on team capacity and estimates, and to identify and mitigate risks. 
• Support the Product Owner in preparing and refining the product backlog to ensure clarity and prioritization. 
• Clarify deliverables, team roles, and assignments to keep the team aligned and focused. 
• Remove impediments and shield the team from external disruptions. 
• Facilitate the documentation and continuous refinement of team agreements such as the Definition of Ready, Definition of Done, and Working Agreements. 
• Capture and publish Agile performance metrics (e.g., burndown/burnup charts, velocity, predictability) to stakeholders and leadership for transparency. 
• Facilitate the team's continuous improvement plans based on retrospective outcomes and ensure execution of improvement actions. 
• Coach, mentor, and support teams in their Scrum adoption and Agile maturity journey. 
• Lead and participate in organization-wide Agile transformation efforts and Community of Practice initiatives. 
• Engage with Product Owners, Portfolio Leads, and Project Managers to support role clarity and change management. 
• Leverage technology and Agile tools (e.g., Jira, Confluence) to improve team efficiency and visibility. 
• Promote a respectful, collaborative, and transparent team culture that values diversity of thought and continuous learning. 

 

Requirements:

• 4-6 years of experience as a Scrum Master in fast-paced, multi-team environments. 
• Bachelor’s degree in Computer Science, Business, or related field—or equivalent experience. 
• Strong experience with Agile-Scrum methodologies, ceremonies, roles, and artifacts. 
• Experience leveraging Agile and project management tools, especially Jira 
• Demonstrated ability to coach teams in Agile values and principles to increase delivery capability. 
• Excellent facilitation, communication, conflict resolution, and interpersonal skills. 
• Experience collaborating with product leadership on backlog and roadmap planning. 
• Familiar with modern development practices and service-oriented architecture. 
• Skilled in documenting technical/process-related issues and enabling cross-functional collaboration. 
• Demonstrated use of metrics to drive performance and visibility. 
• Strong understanding of project management fundamentals and change management principles. 
• High level of professionalism, integrity, and commitment to continuous improvement. 

Nice to have:

• Agile certifications such as Certified Scrum Master (CSM), PMI-ACP, SAFe Scrum Master, or equivalent. 
• Experience working in scaled/SAFe Agile frameworks. 
• Prior experience in healthcare, health tech, or other regulated industries. 
• Familiarity with Agile DevOps practices and continuous delivery pipelines. 
• Experience leading distributed or remote teams. 

Some of our current benefits include.

• Work from home
• Paid time off
• Access to Udemy, Pluralsight, LinkedIn Learning, and 10Pearls University
• Technical and soft-skills training

 

We offer a dynamic and fast-paced work environment, opportunities for growth and advancement, and a competitive salary and benefits package. If you are passionate about designing intuitive user experiences and have a track record of delivering high-quality work, we want to hear from you!

 

We thank you for applying to this job position, we’re more than thrilled to start reviewing your profile and great skills! This is the first step in our selection process, so you will be hearing back from our awesome recruitment team regarding the next steps 😀 

10Pearls Team