Business Analyst

Welcome to 10Pearls!  

We believe in harnessing the power of technology for social good through our core values: Innovate, modernize and accelerate.

 

The opportunity 

As a Business Analyst, you will be instrumental in ensuring that Inception’s AI solutions meet the operational and strategic needs of our clients. This role requires strong analytical skills, client-focused problem-solving abilities, and expertise in understanding and translating client requirements into actionable insights for cross-functional teams. Working closely with customer success and delivery teams, you will support the Director - Customer Success in optimizing solution delivery, enhancing client satisfaction, and improving overall service quality.  

 

Your key responsibilities  

Client Requirements Gathering & Analysis 

• Collaborate with clients to understand their business goals, challenges, and requirements, ensuring solutions are aligned with their strategic objectives. 

• Conduct in-depth business analysis to translate client needs into technical requirements, workflows, and specifications for development and delivery teams. 

• Document and maintain a detailed record of client requirements, use cases, and deliverables, providing clarity and direction throughout the solution lifecycle. 

Data Analysis & Insights Generation 

• Analyze client and operational data to identify trends, performance gaps, and opportunities for improvement, supporting data-driven decision-making. 

• Generate actionable insights from data analysis to recommend enhancements in delivery processes and client engagement practices. 

• Develop reports, dashboards, and visualizations to communicate key findings and progress updates to internal stakeholders and clients. 

Process Improvement & Optimization 

• Identify areas for process improvement within the delivery organization, proposing and implementing changes to enhance efficiency, quality, and client satisfaction. 

• Collaborate with cross-functional teams to streamline delivery processes, enabling scalability and consistency in client experiences. 

• Support the Director - Customer Success in implementing best practices for project management, documentation, and communication. 

Cross-functional Collaboration & Stakeholder Management 

• Act as a liaison between client-facing and technical teams, ensuring clear communication and alignment on client requirements and delivery timelines. 

• Work closely with product, engineering, and customer success teams to ensure smooth delivery and continuous improvement of solutions. 

• Assist in coordinating workshops, training sessions, and regular client meetings, gathering feedback and documenting outcomes for continuous improvement. 

 

Skills and attributes for success  

• Bachelor’s degree in Business, Finance, Computer Science, or a related field; advanced degree or certification in business analysis is a plus. 

• 3+ years of experience as a business analyst or in a similar role within a delivery-focused or technology-driven environment. 

• Strong analytical and problem-solving skills, with a proven track record of translating client requirements into actionable insights. 

• Excellent written and verbal communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders. 

• Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI) and familiarity with project management tools (e.g., Jira, Asana). 

• Knowledge of AI, machine learning, or SaaS products is a plus, as well as experience in the financial or technology sectors. 

 

 

 

We thank you for applying to this job position, we’re more than thrilled to start reviewing your profile and great skills! This is the first step in our selection process, so you will be hearing back from our awesome recruitment team regarding the next steps 😀 

10Pearls Team