Engagement Manager

Who We Are 

At Orion Global Solutions, we’re not your typical tech consultancy. As a Salesforce Summit Partner (the highest tier!) and one of the fastest-growing Salesforce partners in the New York Metro area, we bring innovation, speed, and genuine collaboration to every client interaction. But what truly sets us apart? Our people-first culture. We foster an environment where curiosity is encouraged, growth is inevitable, and every voice is heard. At Orion, you’re not just part of a company—you’re part of something exciting, impactful, and real. 

 

The Role 

As an Engagement Manager, you’ll be the trusted guide for our clients—leading projects, building relationships, and making sure each engagement delivers tangible business value. From pre-sales through implementation, you’ll be the go-to leader ensuring our clients succeed and our teams thrive. 

This role blends project management, customer success, and strategic thinking—perfect for someone who loves making things happen and enjoys the fast pace of working with innovative, high-growth businesses. 

 

What You’ll Be Doing 

No two days are exactly alike, but here’s a glimpse of what you’ll lead: 

• Serve as the project or program point of contact and strategic advisor for key client relationships 

• Own the success of engagements by aligning client goals with solution delivery outcomes 

• Drive long-term client value and satisfaction across Salesforce initiatives 

• Collaborate with internal delivery leads to ensure solutions are on track and aligned to strategy 

• Anticipate and mitigate risks that could impact client satisfaction or account growth 

• Identify and drive expansion opportunities within existing accounts 

• Shape and guide change management and user adoption strategies 

• Represent Orion’s values and capabilities in key moments that matter—internally and externally 

• Support pre-sales strategy and scoping conversations to define meaningful business outcomes 

• Travel as needed for workshops, key milestones, and account development 

 

What You Bring 

You’re a natural collaborator, problem-solver, and relationship-builder. You think two steps ahead and know how to lead people and projects with heart and hustle. 

Here’s what we’re looking for: 

• Client-facing experience within the Salesforce ecosystem 

• Strong project management chops—agile experience is a big plus 

• Contribute to requirements gathering sessions, translating business needs into actionable deliverables 

• Facilitate end-user training and support documentation to drive adoption and ensure project success 

• Excellent communication and facilitation skills, from the boardroom to the Zoom room 

• Confidence in managing priorities, timelines, and people under pressure 

• Experience growing client relationships and spotting new opportunities 

• Bachelor’s degree or equivalent professional experience 

• Salesforce certifications (Admin, Sales, Service, Marketing, etc.) are a strong plus 

• Eligible to work in the U.S.

 

Why You’ll Love Working Here 

We take care of our people. Our benefits are designed to help you live well—inside and outside of work: 

• Competitive health coverage (medical, dental, vision) 

• Generous paid time off 

• Wellness programs and work-life flexibility 

• Community involvement + volunteer opportunities 

• Employee recognition and career development support 

• A vibrant, supportive culture where we work hard, learn constantly, and celebrate often 

 

Let’s Make an Impact Together 

If you're passionate about delivering exceptional client experiences, leading dynamic teams, and being part of a company that values innovation and heart—you’ll feel right at home at Orion. 

Ready to grow with us? Apply now. Let’s build something great together.