TE-CSM

12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!

We are growing quickly here at 12twenty, and it's our priority to hire A+ players to join us on our mission of rapid expansion and world domination! We are looking for a savvy Customer Success Manager to help us optimize our employer customer experience—ultimately creating loyal, repeat customers and driving company growth. If you are a self-motivated team player with a great attitude, excellent communication skills, a strong work ethic, and a passion for building relationships, we’d love to hear from you!

As our Customer Success Manager, you will:

● Serve as the primary post-sale point of contact for employers using 12twenty to connect with top talent, building strong relationships and ensuring they achieve their hiring goals

● Own client retention and minimize churn by helping employers realize the value of 12twenty’s platform and how it meets their recruiting and hiring needs

● Proactively identify and manage expansion opportunities within existing employer accounts and collaborate with 12twenty’s Partnerships team on strategic growth initiatives

● Prepare and facilitate virtual and in-person account reviews, training sessions, webinars, demos, and other strategic engagements tailored to employer users

● Educate employer customers on best practices for maximizing their recruiting success through 12twenty’s tools and technology

● Identify opportunities for process improvements within the employer success function, share findings with leadership, and implement changes to improve efficiencies

We’re looking for someone who has: 

● 4-6 years in customer success, account management, sales, and/or project management

● Ability to manage a large portfolio of clients and demonstrated ability to grow accounts

● Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g. implementation, product, sales, engineering, support)

● Ability to think on your feet and quickly grasp new concepts

● Confidence in making decisions and recommendations 

● Bachelor’s degree

We’d LOVE it if you had:

● Working knowledge of Google Suite, MS Office Suite, and Salesforce

● SaaS, Higher Education, and/or Recruiting experience

● Solution Selling Experience

You’ll be joining a team of passionate, talented, and diverse hard workers who share a common goal and an unbreakable commitment to tackling it. We are focused on building the tools we wish we had when we were hiring and are proud to have a product that we 100% believe in. We love this company and are all personally invested in its success—not only for us but even more so for the customers we serve. Sound good? If so, we really want to meet you!

Annual compensation range: $80,000 - $85,000 base salary, $100k - 105k OTE

• Competitive salary
• Generous PTO policy
• Full benefits, including 401(k)
• Regular team happy hours and activities
• Remote work flexibility

12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey! 

12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!

Check out a video from a recent user conference: https://vimeo.com/254762533