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Social Media Community Manager

Hybrid in Boston, MA

Who are we? 

143 Studios is the award-winning media production company behind The Mel Robbins Podcast -- one of the top ranking podcasts in the world. We’re also the same team behind The Let Them Theory, a cultural phenomenon with over 5 million copies sold in 5 months, and six #1 Audible Originals. Every day, our work inspires more than 30 million online followers around the world and reaches hundreds of millions of people monthly.

About the Role

We are hiring a Community Manager who will own and elevate how we engage, respond, and build relationships with our massive global audience across social media platforms and private membership communities.

This is not a behind-the-scenes role. You’ll be the frontline voice of Mel Robbins’ brand, interacting with millions of people and ensuring every exchange is an opportunity to build trust, deliver value, and grow our community’s connection to our content.

Success in this role requires diligence, discernment, and attention to detail. You'll be deeply immersed in community conversations while also being strategic about how to drive deeper engagement, uplift positive contributors, and surface insights back to the content team.

You’ll work closely with content creators, marketing, and customer support to ensure our audience experiences a seamless and inspiring journey across every digital touchpoint. If you're obsessed with social platforms, thrive in fast-paced environments, and get a thrill out of turning a single comment into a loyal brand fan, we want to meet you.

What You’ll Do

Community Engagement & Moderation

  • Own daily audience interactions across Instagram, YouTube, TikTok, Facebook, LinkedIn, Threads and private membership platforms.
  • Respond to our community with speed and thoughtfulness, ensuring every interaction is on-brand, timely, and adds value.
  • Monitor online conversations, identify opportunities for engagement, and escalate reputational risks quickly.
  • Moderate private communities (e.g., Circle) to uphold safe, positive, and inclusive spaces.
  • Partner with customer service to resolve audience inquiries with a high-touch, community-first approach.

Content Execution & Audience Support

  • Support publishing workflows by coordinating post scheduling, comment monitoring, and engagement follow-through.
  • Manage daily content-driven communications, such as internal briefs and external community emails (e.g., Daily Inspiration).
  • Draft platform-native responses, conversation starters, and micro-content that amplify community discussions.

Social Listening & Insights

  • Track trending topics, viral formats, and audience feedback in real time.
  • Surface insights to content and social teams to inform content hooks, feedback loops, and community programming.
  • Spot emerging audience needs and craft recommendations to enhance community experiences.

Collaboration & Brand Stewardship

  • Partner with social leads and creators to ensure community feedback loops are tight and actionable.
  • Maintain brand tone, messaging, and values across every interaction.
  • Help shape engagement campaigns that foster loyalty, deeper participation, and brand evangelism.

Who You Are

  • You’re an exceptional communicator and cross collaborator who thrives in fast-moving, dynamic environments.
  • You instinctively understand how to speak to millions while making it feel personal.
  • You can switch between platforms seamlessly and juggle multiple priorities without losing focus.
  • You have a strong sense of ownership — you don’t wait for permission to jump into conversations, problem-solve, or suggest improvements, and you know when to raise your hand and escalate concerns to the broader team.
  • You understand that engagement isn’t a box-checking activity — it’s a real-time brand-building responsibility.
  • You love data. You track what's working, notice patterns, and are always looking for ways to optimize.
  • You’re fluent in social media culture: you know the difference between engaging on a viral post vs. nurturing super fans in a niche community.
  • You’re curious, empathetic, and passionate about personal development and making a difference in people’s lives.

Qualifications

  • Strong experience in social media community management, digital engagement, or a related field.
  • Deep knowledge of Instagram, TikTok, YouTube, Facebook and private community platforms (Circle, Discord, or similar).
  • Exceptional writing skills, with an eye for tone, pacing, and brand voice.
  • Experience using enterprise-level social media management platforms (e.g., Sprinklr or similar) to manage high-volume audience interactions, monitor sentiment, and track engagement metrics.
  • Ability to analyze community metrics, report insights, and iterate strategies.
  • Outstanding organizational skills and attention to detail in high-volume environments.
  • Willingness to work flexible hours (including evenings/weekends) as social trends and audience activity demands.
  • A proactive, self-starting mindset with a collaborative spirit.
  • A strong passion for personal development and inspiring positive change.

Why You’ll Love This Role

  • You’ll play a critical role in one of the world’s most impactful personal development brands. 
  • Your work will directly connect with millions of people, every single day.
  • You’ll be surrounded by a team of creators, marketers, and producers who are all at the top of their game.
  • The work will be fast-paced, dynamic, and deeply meaningful. 
  • You’ll grow your career alongside a brand that’s scaling globally, with the resources to support you.

Benefits & Perks

Generous Time Off (including Annual Summer Break)

Enjoy ample paid time off, company holidays, and a dedicated summer break when the entire team recharges together -- because rest fuels creativity and clarity.

401(k) Available

Plan for your future with access to a 401(k) retirement savings plan to support your long-term financial well-being.

Health & Welfare Benefits

Take care of yourself with comprehensive health, dental, and vision insurance -- because your well-being matters.

Fun and Energizing Hybrid Culture

Whether remote or in-person, our collaborative, creative, and mission-driven culture is designed to bring out your best work.

Growth-Oriented Environment

We’re a team of self-starters committed to leveling up -- with regular feedback, bold goals, and space to learn by doing.

Exciting Team Activities

From virtual brainstorms to surprise challenges and offsite meetups, we make time to connect, play, and celebrate wins together.

Mission-Driven Work That Matters

Your work will inspire millions. Every piece of content is crafted to create impact, spark change, and uplift people around the world.

To Apply

Send us your resume and a brief cover letter sharing why you are the perfect fit for this role. Include links to communities you’ve managed or examples of digital engagement work that you’re proud of.

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