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Sr. Software Engineer (AI Text & Document Intelligence)

Draper, UT (Hybrid)

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

As a Software Engineer, you will take the lead on designing and building AI-integrated, scalable systems. You’ll help us consolidate multiple AI implementations into a unified platform and collaborate across product, architecture, and compliance teams to ensure performance, accuracy, and business impact. 

What you’ll do

  • Integrate and optimize AI models (e.g., Azure Document Intelligence, ChatGPT-4) for extracting structured data. 
  • Lead development of services that support key business services. 
  • Design and implement scalable, secure APIs and event-driven systems
  • Collaborate on AI experimentation: A/B testing, prompt engineering, and accuracy tuning.
  • Build production observability and performance monitoring for AI outputs.
  • Partner with stakeholders to define rollout processes, success metrics, and cost-performance tradeoffs.
  • Mentor engineers and contribute to system architecture decisions. 

What you'll need

  • B.S. in Computer Science or equivalent experience
  • 5+ years of development experience 
  • Proficiency in Python is required; familiarity with TypeScript is a plus
  • Experience with AI systems and technology
  • Hands-on experience integrating AI/ML models into production systems, especially for text extraction from images or documents 
  • Familiarity with AI tools or similar OCR/NLP platforms is a plus 
  • Experience with RESTful APIs, microservices, and CI/CD pipelines
  • Understanding of A/B testing, accuracy measurement, and cost-performance optimization for AI pipelines
  • Bonus: experience working with healthcare compliance, or customer-facing AI workflows 

What success looks like: 

  • Expand the use of AI service  
  • Deliver baseline performance monitoring, hallucination detection, and cost tracking
  • Establish a reliable, scalable AI interface for multiple use cases (storefronts, backend, compliance)
  • Contribute to a roadmap for expanding into glasses prescriptions and reducing customer friction 

Work Environment & Perks: 

  • Hybrid schedule – typically 1–2 days/week onsite in Draper, UT
  • On-call rotation to support 24/7 systems
  • Comprehensive benefits (401(k) match, eye exams, healthcare, PTO, tuition reimbursement)
  • In-house restaurant, gym, and free snacks
  • Work with a high-impact team focused on transforming the future of vision care with AI 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-Hybrid

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Beginner: You have basic knowledge of Python and have used it in small projects, scripts, or coursework.

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