Case Coordinator Manager

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve.  A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.  We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Summary: 

We are seeking a dedicated Case Coordinator Manager to oversee our dynamic case coordination team. This role ensures seamless client engagement and coordination with internal treatment teams and external providers. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for supporting client recovery journeys.

Key Responsibilities:

• Supervise and engage case coordinator staff, providing regular oversight and guidance.
• Develop and maintain staff schedules.
• Coordinate client engagement, including appointments, aftercare plans, and collaboration with the treatment team.
• Maintain professional communication with referral sources and outside providers, addressing needs related to UR, legal, and employment.
• Provide direct case coordination services, including transportation coordination and individual sessions.
• Assist in developing aftercare plans and facilitating referrals to appropriate providers.
• Facilitate support groups to enhance clinical services and client engagement.
• Document all client interactions, family communications, and external contacts in Carelogic within program timelines.
• Collaborate with the client navigation team to address aftercare needs and support Enhanced Outpatient Sessions (EOS).
• Conduct performance evaluations and provide ongoing training to case coordinator staff. Participate in corporate training, program development, and professional growth activities. 

Qualifications: 

• High School Diploma or equivalent required.
• Experience: 2 years in a drug and alcohol or mental health setting preferred.
• Previous supervisory experience is highly desirable.
• Certifications: Current CPR, AED, and First Aid certifications required.
• Valid driver's license preferred.

Skills and Abilities:

• Excellent oral and written communication skills.
• Strong interpersonal and clinical judgment abilities.
• Effective problem-solving and crisis management skills.
• Knowledge of federal and state standards, as well as regulatory body requirements.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us.  Our employees are expected to align with these values, behaviors, and standards.  We are held accountable for upholding these CORE Values:  INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.  DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.  COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence.  PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.