Intake Coordinator
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Intake Coordinator
Pyramid Healthcare — Newport News Detox & Residential Treatment Center
Location: Newport News, VA
Schedule:
- 3 openings: Monday–Friday, 11:00 AM – 7:00 PM (some weekend availability preferred)
- 2 openings (weekend shifts):
- 7:00 AM – 3:00 PM
- 3:00 PM – 11:00 PM
Compensation: $18–$20 per hour
About Us
Pyramid Healthcare’s Newport News Detox and Residential Treatment Center is dedicated to providing comprehensive, evidence-based care for individuals on their journey to recovery from substance use disorders and co-occurring mental health conditions. Our medically supervised detox and structured residential programs support clients through every stage of recovery with individualized therapy, life-skills development, and holistic services.
Position Summary
The Intake Coordinator plays a key role on the admissions team, serving as the first point of contact for incoming clients. This position ensures a smooth, supportive, and compliant admissions and discharge process by coordinating documentation, assessments, communication, and insurance-related requirements.
Key Responsibilities
- Facilitate and complete admission paperwork; verify documentation (e.g., ID, insurance) and coordinate with nursing staff
- Conduct level-of-care assessments and complete required documentation (PCPC/ASAM)
- Manage insurance processes, including precertification and utilization review communication
- Assist clients with Medical Assistance applications and coordinate with external partners as needed
- Communicate with probation/parole officers and employers with appropriate consent
- Manage client photographs and documentation accuracy
- Coordinate discharge planning, including scheduling outpatient appointments and support services
- Conduct prescreens via phone and in person; enter data into the EHR and schedule assessments
- Maintain confidentiality and ensure compliance with all regulatory and organizational standards
- Complete required trainings and perform additional duties as assigned
Qualifications
- High school diploma or equivalent required
- Prior experience working with behavioral health or substance use populations preferred
- Knowledge of insurance authorization processes and intake procedures is a plus
- Strong organizational, communication, and multitasking skills
Join Our Team
If you are organized, compassionate, and passionate about helping others, we encourage you to apply and make a meaningful impact at Pyramid Healthcare.
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards for Full-Time Positions:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
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