Intake and Client Care Supervisor

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve.  A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.  We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

 Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Under a passionate leadership team, Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Our Duncansville inpatient team is looking for an Intake and Client Care Supervisor to join our amazing staff. If after reading this believe this role is for you, please apply! 

Schedule: Tuesday - Saturday 2pm-10pm or 3pm-11pm

Rate: 17/hr 

Essential Duties and Responsibilities: 

• Supervise Intake Coordinators and Administrative Assistants, including conducting monthly supervision meetings, providing coaching, and supporting staff development.  
• Oversee the admission process to ensure all required documentation and admission procedures are completed accurately and efficiently.  
• Facilitate admissions by completing and reviewing intake paperwork, verifying required documentation (e.g., identification, insurance information), and coordinating with nursing when clients are ready for admission.  
• Assist with bed management coordination, including admissions, discharges, and bed assignments in collaboration with facility leadership.  
• Ensure proper documentation and completion of client photos, labeling with client name and medical record number, and distributing appropriately.  
• Participate in, facilitate, and train staff on required admission safety procedures including body searches, luggage searches, documentation completion, and management of confiscated or secured client belongings.  
• Ensure all documentation related to admission searches and client belongings is completed accurately and in accordance with program policy.  
• Respond to and assist in resolving client grievances or concerns related to admissions or personal belongings, ensuring grievances are addressed within established timeframes.  
• Provide coverage for Intake Coordinator and Administrative Assistant duties when staffing support is needed.  
• Support coordination of admission activities including client intake processing, documentation verification, and communication with clinical and nursing teams.  
• Maintain organization and cleanliness of the admissions area, welcome center, and intake workspaces.  
• Collaborate with clinical, nursing, and operations staff to ensure smooth transitions for clients entering the program.  
• Assist in onboarding and training of new intake and administrative staff members. 
• Must exercise discretion and maintain confidentiality with regard to all company information 
• Completion of all required trainings as designated by the company and accreditation/licensing entities. 
• Other duties as assigned. 

Supervisory Responsibilities 

Responsible for day-to-day supervision of Intake Coordinators and Administrative Assistants including staff support, training, workflow oversight, and performance feedback. 

Required Qualifications 

Education, Licensure, & Experience 

• High School Diploma or GED required.  
• Experience working in behavioral healthcare admissions, intake, or administrative operations preferred.  
• Previous supervisory or team lead experience preferred. 
• Experience coordinating admissions processes, client intake procedures, or healthcare front desk operations preferred. 

 Job Knowledge, Skills, and Abilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Strong organizational and time management skills.  
• Ability to manage multiple priorities in a fast-paced admissions environment.  
• Strong interpersonal and customer service skills when interacting with clients, families, and staff.  
• Ability to maintain confidentiality and professionalism when handling sensitive client information.  
• Knowledge of behavioral health admissions processes and regulatory documentation requirements preferred.  
• Ability to train and support staff in operational procedures and workflow processes.  
• Ability to address client concerns and resolve issues in a professional and timely manner. 

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us.  Our employees are expected to align with these values, behaviors, and standards.  We are held accountable for upholding these CORE Values:  INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.  DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.  COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence.  PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.