Director of Intake and Client Care
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Job Title: Director of Intake and Client Care
Location: Harford Facility, 1015 Pulaski Hwy, Joppa Salary: $57,000 - $67,000
Job Summary:
The Director of Intake and Client Care is responsible for both clinical and administrative supervision of intake staff. This role involves coordinating admissions and discharges, managing bed availability, and overseeing intake paperwork and pre-certifications. The director will adapt and direct the department to optimize service access, participate in staff meetings and training, handle personnel management, develop team leadership, maintain documentation, oversee external trainers, ensure confidentiality, and complete required trainings.
Responsibilities:
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Coordination:
- Collaborate with the central admissions office for admissions, discharges, and bed availability.
- Ensure the bed board census is completed every morning.
- Maintain and update detox bed availability throughout the day.
- Communicate changes in admissions/discharges (e.g., unplanned discharges, AMA’s, no-shows) with the central admissions team.
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Intake Management:
- Oversee the completion of intake paperwork for new admissions.
- Contact referral and payer sources upon admission.
- Obtain pre-certifications as needed.
- Cross-train as backup for Utilization Review, including completing daily census.
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Leadership:
- Lead staff meetings, training sessions, and new employee onboarding.
- Develop ongoing training programs for new employees.
- Collaborate with all departments to schedule services throughout the facility.
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Personnel Management:
- Supervise the reporting team, including training, development, and onboarding.
- Handle personnel management activities such as screening, selection, orientation, training, performance management, and employee functions.
- Ensure proper documentation is maintained for all shift and incident reports.
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External Collaboration:
- Oversee outside trainers and services coming into the facility to provide quality client services.
- Exercise discretion and maintain confidentiality regarding all company information.
- Complete all required trainings as designated by the company and accreditation/licensing entities.
Required Qualifications:
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Education, Licensure, & Experience:
- Supervisory experience in a behavioral healthcare setting is preferred.
- Experience with staff development and client intake and referral processes is preferred.
- Minimum of a Bachelor’s Degree; Master’s degree preferred.
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Job Knowledge, Skills, and Abilities:
- Excellent oral and written communication and interpersonal skills.
- Sound clinical judgment and excellent clinical skills.
- Ability to problem-solve by gathering and analyzing information.
- Ability to handle crisis situations and react appropriately.
- A working knowledge of federal and state standards, as well as regulatory and compliance standards.
Physical Demands:
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to stand, walk, climb stairs, use hands to handle or feel, and reach with hands and arms. The employee is occasionally required to sit, stoop, twist, kneel, or crouch. The employee must occasionally lift up to 50 pounds and carry up to 25 pounds.
Employment Information:
Due to the nature of behavioral healthcare work and our commitment to ensuring client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state-mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting-body regulations.
Ready to Make a Difference?
If you’re passionate about helping others and want to be part of a dedicated team, we invite you to apply today!
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards for Full-Time Positions:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
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