Merchandise Support Coordinator

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Role

Stitch Fix is seeking a dedicated Merchandise Support Coordinator for a full-time position. In this role, you'll play a pivotal part in ensuring the smooth data flow for our merchandising operations. Your responsibilities will include gathering and validating data from various sources, including external vendors, and inputting it accurately into our specialized database. The ideal candidate will possess a strong aptitude for systems, quickly grasp new concepts, and exhibit meticulous attention to detail and accountability.

You're excited about this opportunity because you will…

• Manage Purchase Order entry and modifications in our proprietary system, ensuring prompt product delivery to warehouses.
• Oversee the UPC collection process from vendors, guaranteeing accuracy and completeness.
• Curate and organize data for specific merchandise categories, meticulously uploading UPC/EAN/VPN data for each style.
• Own Sample tracking from Vendor shipment through photography to support inventory availability 
• Gather, verify, and input product-related information from various internal and external sources into our database for efficient management.
• Review and organize source data using Microsoft Excel, establishing priorities for database entry.
• Validate source documents for accuracy, rectify errors, and liaise with internal and external partners.
• Maintain professional and efficient communication with the Buying team regarding Purchase Order requests and updates.
• Proactively identify and resolve problematic Purchase Orders to minimize inventory issues.
• Prepare merchandise system for data ingestion and create style pages based on Buying team specifications.
• Correspond with external vendor partners via email to validate product information when necessary.
• Fulfill routine and ad hoc reporting requests with guidance from the manager.

We’re excited about you because…

• 1 years of relevant work experience.
• Proficiency in Microsoft Office, particularly Excel (including pivot tables), and Google Suite.
• Proficiency in computer operations, with a knack for quickly adapting to new systems.
• Experience handling large volumes of alphanumeric data.
• Excellent typing skills, balancing speed and accuracy effectively.
• Exceptional attention to detail, strong organizational skills, and a preference for structured processes.
• Self-motivation and efficient time management skills enable autonomous work.
• Previous experience thriving in a fast-paced, deadline-driven environment.
• Strong verbal and written communication skills in a professional setting.
• Ability to sustain computer work for up to 8 hours per day.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

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