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Job Ad

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Do you thrive when supporting others through challenging experiences?

Do you get excited to pick up the phone and call someone you don’t know?

Do numbers, payment plans, and accurate records spark joy?

If you answered “YES!” to all three questions, you HAVE to apply for this job!

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The Company

240 Certification is a statewide Texas alternative certification program (ACP) that offers a full range of online certification pathways to prepare candidates for Texas teacher certification.

The Mission

The mission of the Candidate Care Agent is to manage and support applicant and candidate payments throughout the certification program while providing clear, timely, and helpful communication. This role ensures payments are set up and maintained accurately, while answering questions, facilitating calls, and guiding candidates through payment-related next steps. 

Some Main Responsibilities:

• Oversee candidate payments from enrollment through completion, including payment plans, subscriptions, milestone-based billing, and accurate recordkeeping.
  
  
• Monitor payment activity daily to ensure compliance with program policy and timely completion of payment-related actions.
  
  
• Communicate with candidates regarding balances, failed payments, and next steps via phone, email, and text while delivering excellent customer service.
  
  
• Assist candidates with the payment portal (updating cards, paying invoices, troubleshooting issues) and process additional items such as remediation, transfer fees, and extensions.
  
  
• Manage account status changes, including access restrictions, reactivation, and withdrawal-related tasks (canceling subscriptions, updating records, and sending confirmations), while collaborating with internal teams and protecting candidate information.
  
  
• Facilitate calls, texts, emails, etc. with applicants to help provide information and guidance throughout the application process while demonstrating care, confidence, and adaptability.
  
  
• Effectively use the CRM software, Google Sheets, and the state’s and EPP’s electronic databases/platforms to access/input information for applicants and candidates

Required:

• Eligibility to work within the US as a W2 employee
• Bachelor's Degree or equivalent industry experience
• Access to a remote working area
• Availability during the hours of 9:00-5:00 pm CST Monday through Friday, working both internal and external communications (customer-facing on virtual calls)
• Ability to travel 2-3 times per year
• Empathetic approach paired with consistent adherence to program policy

Nice to Haves:

• Bilingual (English/Spanish)
• Previous Texas Alternative Certification (EEP) experience
• Certified teaching experience

Job Type: Full-time

Salary: $55,000 - $60,000 + variable bonus

Work Location: Remote

Benefits

• Medical Insurance with employer contribution
• Dental Insurance
• Vision Insurance
• Short Term Disability Insurance 
• Life insurance
• 401(k)
• 401(k) employer contribution
• Paid time off
• Parental leave
• Professional development assistance

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Background Check: 240 will conduct a background check for the final candidate in this hiring process. Any offer made will be contingent upon the passing of this background check.

90-Day Introductory Period: All new employees will begin with a 90-day introductory period during which we will assess job performance, adherence to company policies, and overall fit for the role.

240 Satisfaction Guarantee: This job comes with a Job Satisfaction Guarantee. The company will give you two months' pay to quit if you are not 100% happy with your new job in the first three months.