Enrollment Coordinator
Who We Are
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Work with Purpose. Make a Real Impact.
At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
Role Summary
The Enrollment Coordinator manages the onboarding and compliance process for Employer of Record (EOR) providers and participants in the Paid Internships Program (PIP). This role ensures providers meet all employment and program requirements, maintains accurate records across multiple systems, and partners with Regional Centers, consumers, and internal teams to deliver a smooth enrollment experience while supporting compliance and service readiness.
Primary Responsibilities
- Manage the onboarding process for Employer of Record (EOR) providers by coordinating applications, verifying employment eligibility, completing background check requirements, and ensuring all onboarding milestones are met.
- Maintain provider compliance by tracking certifications, documentation, and ongoing program requirements while ensuring records remain accurate and up to date.
- Process provider files and maintain accurate candidate statuses within Salesforce, matching approved providers with Regional Center consumers and supporting timely service delivery.
- Coordinate enrollment activities for the Paid Internships Program (PIP), including collaboration with Regional Centers, worksites, employment agencies, and internal teams while supporting annual reporting and audit requirements.
- Respond to consumer and provider inquiries, maintain operational reports and dashboards, and complete additional administrative projects and duties as assigned.
This is a hybrid position, coming into the Fullerton office up to 3x per week.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- Fluency in Vietnamese is highly preferred
- Bachelor's degree preferred.
- 1–2 years of customer service, operations, healthcare administration, or related experience.
- Experience working with CRM systems or case management platforms such as Salesforce or similar systems preferred.
- Strong organizational, communication, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
- Positive, self-motivated professional who exercises discretion with confidential information and maintains a high level of accuracy.
Skills
- Customer service
- Organization and attention to detail
- Communication
- Problem-solving
- Time management
- Confidentiality
- Data entry and recordkeeping
- Relationship building
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$21.84 - $23.89 USD
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