Partnership Engagement Advisor
Who We Are
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Work with Purpose. Make a Real Impact.
At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Partnership Engagement Advisor serves as the primary liaison between members, health plans, and internal teams, ensuring timely access to Community Supports services through effective authorization management and member engagement. This role oversees Managed Care Organization (MCO) submissions, eligibility reviews, reauthorizations, and inbound communication while partnering across Community Development, Operations, and strategic partners to deliver a seamless member experience and uninterrupted care.
Primary Responsibilities
- Manage the full authorization lifecycle, including MCO submissions, eligibility reviews, reauthorizations, and member outreach to ensure timely access to services.
- Serve as the primary point of contact for members, health plans, caregivers, and internal teams, coordinating communication and resolving issues throughout the authorization process.
- Monitor and manage inbound communication channels, including email, Salesforce cases, plan portals, and referral systems, ensuring timely routing and follow-up.
- Conduct member outreach, care assessments, and eligibility evaluations while maintaining accurate documentation and activity within Salesforce and other systems.
- Partner with cross-functional teams to support targeted engagement initiatives, improve operational processes, maintain compliance with healthcare regulations, and promote exceptional member experiences.
This is a hybrid position, coming into the El Segundo office 1x per quarter.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- Spanish Fluency
- Bachelor's degree in Communications, Business, Healthcare Administration, or a related field preferred.
- 1–2 years of experience in healthcare, customer service, sales, member engagement, or a related field.
- Experience managing multiple priorities and delivering high-quality customer service in a fast-paced environment.
- Proficiency with Microsoft Office; Salesforce experience preferred.
- Strong written and verbal communication skills with the ability to build relationships with members, health plans, and cross-functional teams.
Skills
- Member engagement
- Communication
- Relationship management
- Organization
- Problem-solving
- Attention to detail
- Time management
- Adaptability
.
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$27.34 - $30.42 USD
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