Helpdesk Technician

Who We Are

The Gearbox Entertainment Company is home to a world-class team that entertains the world with award-winning and genre-defining video games. Our games are entrenched with rich universes that are expanded upon via transmedia storytelling, live experiences, and consumer products. Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands, Tiny Tina’s Wonderlands, and Brothers in Arms, as well for continued development of acquired properties including Duke Nukem, Risk of Rain, and Homeworld.

The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). 

For more information, visit www.GearboxSoftware.com.

What We Are Looking For

Gearbox is looking for a talented Helpdesk Technician I to join our team.

This candidate will join a high performing Helpdesk team in supporting our studio. You’ll be friendly and eager to dive into any problem thrown your way. You’ll be comfortable with a wide range of hardware and software, and rarely settle for the default settings. You’ll think automation first and manual second. This individual must be self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to carry a mobile device and will occasionally require after-hours and weekend work.

Full-time Onsite: This position requires working from our office 5 days a week.

Responsibilities

• Provide technical support and assistance related to computer systems, hardware, and software

• What you might work on:

  • A system to deploy PCs to employees in less than ten minutes

  • A developer’s high-end PC with more RAM than you can shake a stick at (you get a good one too)

  • An inventory system so you can find anything, anywhere, without leaving your desk

  • Wired and wireless and VPN problems that defy your Googling skills

  • A software deployment system to push the latest applications and system patches, within minutes

  • All manner of gaming systems and developer kits

Qualifications

• Outstanding customer service and interaction skills, both verbal and written

• History of “whatever it takes”, hands-on support

• Experience with Windows OS and applications, in a networked environment

• Works well as part of a team in a fun, fast-paced environment

• Able to lift 50 pounds of awesome gear

Nice-to-Haves

• Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)

• Experience with Linux systems

• Experience with Mac systems

• Experience with TCP/IP networking

Our Commitment to Equal Opportunity

Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain.  As an equal opportunity employer, Gearbox Entertainment does not  discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law.

Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities.  If you need a reasonable accommodation at any point during the job application process, please contact us for more information. 

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

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