Manager, Educator Engagement & Development

All internal positions are posted for a minimum of 8 days from the date reflected below. Please note that if the position is still posted beyond this date, applications are still being accepted. Should you have any questions or concerns, please reach out to recruiting@2u.com. 

Date Posted: 3/9/2026

Internal Applicants

You may apply for an open position if you:

• are meeting expectations in your current role,
• meet the basic requirements of the open position, and
• have been in your current position for at least twelve (12) months (or 6 months within your department)

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of  higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. 

What We’re Looking For:

The Educator Engagement & Development team empowers professionals in higher education to create an engaging and equitable digital learning environment that delivers transformative student outcomes. To do this, the team guides educators across all of 2U’s diverse product lines through the process of designing, developing, leading and teaching high-quality learning experiences through direct consultation and onboarding services as well as development, maintenance, and promotion of asynchronous teaching resources. 

Manager, Educator Engagement & Development leads a team of Instructional Strategists and/or Instructional Learning Designers and is responsible for direct people management, as well as day-to-day operations and cross-functional collaboration. A successful candidate will value and enjoy the challenge of supporting a diverse team, building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to increase team efficiency and effectiveness. They can successfully balance multiple competing priorities with the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities.

Responsibilities Include, But Are Not Limited To:

People Management and Staff Development

1. Effectively manage direct reports, including hiring, onboarding, and developing team members for professional growth and to achieve team goals and metrics.
2. Set clear performance expectations and provide regular feedback. Address any performance concerns proactively and maintain detailed documentation.
3. Create a culture of inclusion that attracts and retains candidates with diverse backgrounds, experiences, and strengths.
4. Align work to individual team members' unique strengths, experiences, and areas of expertise to create a high-functioning team.
5. Establish a transparent and inclusive culture to emphasize the importance of performance feedback and conflict management to drive successful outcomes.
6. Engage in meaningful coaching conversations that are tailored to individual skill sets and professional goals; challenge direct reports to take calculated risks and expand skill-sets through stretch goals.

Operations Management

1. Manage day-to-day operations, processes, and systems to create a seamless experience for educators accessing 2U educator services and resources.
2. Use efficient organizational systems to track direct reports’ work, measure outcomes, and hold them accountable for meeting individual metrics and deadlines.
3. Translate 2U strategic vision into measurable goals and specific expectations for direct reports; consider impact to team and other business areas when making decisions.
4. Foster a culture of quality and continuous improvement, and support direct reports’ optimal performance by eliminating critical roadblocks.
5. Use a data-driven approach to identify and advocate for current and future resource needs of the team, creating a comprehensive vision of the positive contributions these resources would have on the team, our partners and the bottom line of the business.

Cross-Functional Collaboration

1. Collaborate with the Learning Operations leadership team to establish strategic goals, prioritize initiatives, and develop benchmarks to increase educator effectiveness and engagement.
2. Build rapport and trust with cross-functional internal stakeholders to advocate on behalf of educator needs, increase team visibility, resolve issues, and implement strategic initiatives.
3. Address questions and escalated issues from team members, internal teams, educators, and partners to ensure appropriate resolution and communication.
4. Proactively communicate with leadership, team members, and relevant stakeholders to ensure alignment and shared vision.
5. Represent the broader Educator Engagement & Development team and overall educator journey in cross-functional meetings and initiatives.

Things That Should Be In Your Background:

• Bachelor degree required: relevant Masters degree preferred
• At least 10 years of experience in education with preference to experience in higher education, online education and/or education technology
• At least 4 years of previous people management experience and/or at least 6 years of managing large scale projects and systems. 
• Past experience utilizing technologies such as Zoom, Salesforce, JIRA, and industry standard learning management systems.

Other Attributes That Will Help You In This Role:

• Ability to manage and lead high performing and fast-paced teams
• Tech-savvy and comfortable with adapting new technologies
• Strong organizational and communication skills (written and verbal) and proven ability to communicate effectively with a wide range of stakeholders
• Problem solver capable of identifying root causes and recommending solutions with keen attention to detail. 
• Self-starter who can take ownership of initiatives to deliver high quality results. 
• Exceptional customer service orientation, ability to tailor approach for different audiences
• Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities

Management Responsibilities:

• Supervises 4-8 individual contributors with varying levels of experience and responsibilities to fulfilling the team mission. 
• Provides guidance and support to team members
• Makes hiring recommendations, provides work direction, problem-solving assistance and oversees the daily operations of the team.
• Manages scheduling, assigns work, makes decisions related to salary increases, promotions, transfers, demotions, or terminations.
• Collaborate and align with other people managers and lead individual contributors on the team

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference. 

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include: 

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

The anticipated base salary range for this role is ($107,200 - $120,900), with potential bonus eligibility.  Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U

2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.