Faculty Relationship Manager III

Date Posted: 15 June 2026

There are 2 openings for this job profile.

Internal Only, In-line Promotion. Note: In the case of in-line promotions where there is an expansion of responsibilities for the incumbent in the role, which would result in the incumbent being displaced if another person were to take that position, we will not interview for the role.

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of  higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. 

What We’re Looking For:

The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central point of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and empower faculty to leverage 2U resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes.

In this role you will be responsible for optimizing the educator experience across all educators across the Degree Business Line while maintaining a personal portfolio of programs by: leveraging extensive professional knowledge, business expertise, and the ability to balance both ground-level and high-level stakeholder needs in conjunction with 2U’s mission. Your role will involve defining the 2U Educator Experience, creating new best practices, communicating platform and Learning updates, providing guidance on Learning and Content requests, proactively managing risks across all business lines, managing and creating extensive processes and documentation between systems and partners related to faculty provisioning, leveraging AI and creating automations where possible, and handling escalations with a solution-oriented approach that evaluates effectiveness across all 2U faculty. This role requires an increased level of complexity and scope from the Faculty Relationship Manager II role with an additional increased focus on overall team support and deliverables.

A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty at scale. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities.

Responsibilities Include, But Are Not Limited To:

1. Portfolio Relationship Management

• Manage a portfolio of complex university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience.
• Employ tailored outreach strategies to facilitate meaningful interactions with faculty and school leadership. 
• Collaborate with university leadership and cross-functional teams to escalate as needed to promptly resolve faculty concerns.
• Proactively communicate with high-level stakeholders, including framing issues in the broader context and identifying next steps.
• Track and manage progress and key milestones to ensure faculty readiness prior to each term start, effectively prioritizing tasks and responsibilities based on importance and relative timing.
• Manage ongoing content change requests and inquiries. Direct faculty to the appropriate team(s), as needed.

2. Internal Stakeholder & Vendor Management 

• Actively participate in cross-functional meetings to represent the faculty experience and recommend strategic programmatic improvements.
• Ensure partners and internal stakeholders are aligned and prepared to ensure faculty success.
• Drive solutions to identified risks and support team members in solution(s) implementation.
• Create program-specific and global action plans to address concerns and proactively mitigate future risks.
• Communicate with 3rd party vendors as needed to support educator submissions and inquiries. 
• Uphold standards and support fellow team members on communication with 3rd party vendors. Share challenges and recommendations for improvements to Faculty Success leadership.

3. Problem Solving

• Demonstrate advanced understanding of 2U’s platforms, tools, and processes, with the ability to triage issues and lead communication where needed.
• Track resolution of technical and content-related issues and liaise effectively with internal stakeholders to understand root causes and push for resolution.
• Leverage systems, tools, and methods to optimize day-to-day activities and increase efficiency and effectiveness.

4. Team Leadership and Process Improvement 

• Provide team leadership by empathizing with team members and collaborating with team manager(s) when assisting with challenges and escalations for their portfolios.
• Identify and implement process improvement recommendations to enhance or streamline the team's overall work, and increase our impact across all partners.
• Help establish, codify, and document expectations between internal 2U teams who influence the faculty experience.

5. Innovative Business Solutions 

• Leverage a clear understanding of 2U’s business needs and provide evergreen and/or cross-team solutions. 
• Lead generation of team best practices, balancing stakeholder needs and special requests with scalability and efficiency.
• Collaborate with internal and external stakeholders to mitigate future concerns and develop inclusive evergreen solutions 
• Represent the team and overall faculty experience in cross-functional projects and interdepartmental initiatives.
• Create automations or leverage the use of AI technologies when possible to enhance team and business efficiency.

6. New Projects and Initiatives 

• Serve as a champion of changing business goals and responsibilities.
• Serve as a champion of new systems, technologies, and processes. 
• Support colleagues and provide recommendations for improvements to Faculty Success leadership.  
• Support cross-functional business projects as needed. 

Things That Should Be In Your Background:

• Bachelor degree required; relevant Masters degree or PhD preferred. 
• 8-10 years of experience in account management, higher education or education technology.
• Tech-savvy and comfortable with new technologies, particularly Zoom, Salesforce, and industry standard learning management systems. 
• Ability to quickly learn and acclimate to new technologies and systems.
• Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of stakeholders
• Problem solver capable of identifying root causes and recommending solutions with keen attention to detail. 
• Self-starter who can take ownership of initiatives to deliver high quality results. 
• Exceptional customer service orientation, ability to tailor approach for different audiences
• Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities

Other Attributes That Will Help You In This Role:

Working Conditions 

If the job requires a person to work in special working conditions this should be stated in the job description. This can be working an abnormal work schedule, travel, etc. 

Physical Requirements

This role will primarily be sedentary using a computer, keyboard, and telephone to perform most duties.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference. 

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include: 

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

The anticipated base salary range for this role is ($79,600 -$90,400), with potential bonus eligibility.  Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U

2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.