Inside Sales Representative

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

Position Overview

The Inside Sales Rep is a high-performance sales professional responsible for converting opportunity into revenue. Operating in a metric-driven environment, this role owns proactive follow-up on proposals and closing sales.

This position requires strong inbound and outbound sales capability, disciplined CRM execution, confident objection handling, and the ability to optimize quotes to maximize revenue. The Inside Sales Rep partners closely with Design Consultants (DCs) to ensure seamless customer transitions while maintaining clear ownership of assigned opportunities.

What you'll do

Sales & Revenue Generation

• Handle a high volume of inbound and outbound customer communications with professionalism and urgency
• Proactively follow up on unclosed opportunities through a structured Lead Recovery process using a multi-touch cadence (phone, email, SMS) to maximize conversion.
• Drive sales to closure through confident objection handling and consultative selling
• Build strong customer rapport, identify needs, and recommend tailored product solutions
• Optimize proposals by reviewing product selections, pricing and financing options
• Create urgency and compelling calls to action that move customers toward decision
• Consistently offer and promote 3 Day Blinds’ financing program on all eligible orders
• Capture deposits in compliance with company policy
• Responsible for conversion along with contact attempts

Pipeline Ownership & Funnel Management

• Actively manage and prioritize an assigned pipeline of open opportunities
• Execute disciplined daily Salesforce task management to ensure consistent follow-up
• Maintain accurate, detailed documentation of all customer interactions and opportunity updates
• Monitor proposal aging and take ownership of moving opportunities toward conversion
• Identify patterns in lost opportunities and contribute to continuous improvement efforts

Order Management & Cross-Functional Collaboration

• Create, manage, and complete Salesforce tasks daily
• Accurately document customer interactions, orders, and follow-ups in Salesforce
• Create and manage orders in Epic, ensuring all required information is accurate and complete
• Partner closely with Design Consultants under a defined lead management and handoff protocol to ensure seamless coordination, effective follow-up on open quotes, and smooth transition of closed orders
• Communicate clearly with field partners when clarification or rescheduling is needed
• Support a One Team culture while maintaining ownership of your sales outcomes

Systems & Tools

• Utilize Salesforce for all daily sales activities, opportunity tracking, and reporting
• Maintain strong CRM discipline and data integrity standards
• Use of Nice InContact phone system to manage calls and customer communications
• Leverage email and SMS platforms to support structured outreach
• Take customer deposits over the phone in strict adherence to SOX compliance and payment security procedures
• Adopt and effectively utilize new sales technologies and digital tools to improve productivity, customer engagement, and conversion

Performance & Professional Standards

• Meet or exceed individual and team performance goals, including:
• Bookings / Revenue
• Conversion rate
• Defined KPI’s
• Productivity standards
• Quality and compliance metrics
• Participate in pipeline reviews and performance discussions
• Maintain a competitive, results-oriented mindset
• Demonstrate reliability, accountability, and consistent attendance
• Effectively multitask and stay organized in a fast-paced, remote sales environment

Top performers in this role are driven, metric-oriented, and motivated by winning.

Required Qualifications

• Proven ability to close sales and confidently handle objections
• Strong personal accountability, organization, and follow-through
• Natural curiosity and strong insight into customer needs
• Attention to detail with commitment to accuracy in execution
• Strong verbal and written communication skills
• Ability to build trust and influence customers over the phone
• Strong organizational skills and ability to manage multiple opportunities simultaneously
• High attention to detail and CRM accuracy
• Basic computer proficiency and ability to quickly learn new systems

Preferred Qualifications

• Prior inside sales or high-volume outbound sales experience
• Experience using Salesforce, Epic, or other CRM/order management systems
• Experience handling payments or taking deposits over the phone
• Familiarity with financing programs or consultative sales
• Call center sales experience in a performance-focused environment

What's in it for you?

• Annual base range $19/hr + Commission
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay  
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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