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National Accounts Manager

Houston, Texas, United States

48forty Solutions is the largest pallet management services company in North America! We provide end-to-end pallet solutions, from supply to retrieval, on-site services, reverse logistics, and packaging materials. We are truly Pallet Management Made Simple, our workforce is the heart and soul of our business, and we’re looking for our next National Accounts Manager to join our team!

As a National Accounts Manager (NAM), you’ll get to retain existing customers and grow new business by developing and cultivating strong customer relationships with our Key Account Customers. The NAM will continuously seek to understand the customer needs through constant contact, consultation, and by ensuring cross functionality within the organization. The successful candidate will be knowledgeable on the entire organization’s suite of offerings and sell appropriately to each respective customer. This role is vital to our success and growth as an organization!

What You’ll Do

  • Responsible for customer facing relationships at all levels of our national accounts, including:  
    • Building and maintaining a mindset of becoming a trusted advisor
    • Seeking deeper understanding of customers’ business needs and strategic initiatives to bring solutions forward and uncover new service offerings and revenue streams 
    • Meeting or exceeding retention, growth, and profitability targets for assigned customer, including managing an active pipeline of opportunities to grow profitable share  
    • Developing and executing business plans for assigned customers with annual, quarterly, and monthly objectives 
    • Ensure customer satisfaction and retention by effectively managing service and material quality while meeting customer contract terms and SLAs 
    • Understand customers’ total program, identify value add opportunities and manage projects to capture those throughout the contract 
    • Identifying and quantifying new opportunities within the account 
  • Work closely with onboarding new accounts (or new sites) utilizing resources within functional partners, including Sales, Brokerage and Customer Service teams 
  • Develop and implement account plans that document specific sales strategies and tactics 
  • Facilitate and execute planned renewal sales activities on a target list of existing customers with favorable language per company guidelines 
  • Develop presentations for account specific communication plans and business reviews that effectively and powerfully communicate the company’s value proposition 
  • Regularly analyze the customer book to identify customer trends and account profitability and opportunities to add greater value for the customer  
  • Forecast and track sales revenues and activities in a timely manner using the customer relationship management (CRM) system and other tools 
  • Maintain accurate records of sales activity, contacts, opportunities, account information and pipeline activity 
  • Coordinate quarterly business reviews to communicate performance, reinforce value and additional value-added propositions 
  • Maintain awareness of industry trends, market conditions and competitive environment to proactively communicate opportunities with customers
  • National travel including overnight of 30-50% including customer business reviews, customer events and applicable industry trade shows 
  • Responsible for managing $30-$40M book of business annually

What You Need

  • Bachelor’s Degree required in Business, Supply Chain, or similar focus
  • 3-5 years of experience in B2B outside sales/account management
  • Demonstrated experience in Supply Chain industry preferred
  • Solid cross-functional collaboration, communication, and negotiation skills
  • Ability to present formally and informally
  • Able to adapt to frequent changes and work in a fact paced environment 
  • Formal sales training preferred
  • Able to travel within the United States up to 50%

What We Offer

  • Competitive Pay
  • Holiday Pay
  • Referral Bonuses
  • Long-Term Career Advancement  
  • Paid Time Off
  • Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full Time Employees
  •  401(k) Retirement Plan
  • Great Team Environment

What’s It Like

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

  • A National Account Manager will have the opportunity to work remotely or in an office setting
  • Prolonged sitting at a desk, in a vehicle, or transport can be expected
  • Domestic National travel is required

48forty Solutions is an equal opportunity employer.

Salary is dependent on experience and can shift; however, this is our starting target range. For Sales roles, the range includes base pay, but commission structure will be discussed later in the process. 

Total Compensation Target

$78,000 - $87,000 USD

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