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Senior Manager - Global Product Ops Excellence (All Genders)

Berlin, Berlin, Germany

The role

From day one you’ll enable international coordination and implementation of strategic product priorities by creating, standardising and optimising processes across central and local physical product teams and other stakeholders. The role will require a mix of process improvement, change management, technical understanding, project management and stakeholder management skills. Not only will you be an ambassador of Product Operations Excellence, but also champion the value of process automation and optimization, to set a solid basis for growth.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

  • Shape the operating model: Diagnose end-to-end processes across central and local Product teams and adjacent functions (Procurement, FSQA, Production). 
  • Design and scale standards: Own process frameworks, SOPs and rollout "golden standards" that teams across markets adopt. Challenge and iterate existing policies and guidelines when they no longer fit the business.
  • Lead cross-market change: Drive organizational change across markets and functions, balancing central consistency with local needs. Build alignment with senior stakeholders, resolve conflicts, and ensure a constant flow of information.
  • Lead programs and automation: Own complex automation and tooling initiatives from a commercial perspective. Sign off on tooling designs and business cases, guide Tech teams on scope, edge cases and interdependencies, and take part in Steering Committees. On top of that, identify where AI can reshape Product Operations processes, build the business cases and prototypes, and deploy the successful tools across markets and teams. 
  • Lead under uncertainty: Scope and drive short- and long-term programs from broadly defined outcomes. Develop plan Bs and alternative solutions when priorities shift, and turn ambiguous problems into manageable, measurable workstreams.

What you’ll bring

  • 5+ years minimum experience in Product Operations or Operational/Process Excellence; passion for food or experience within Food/FMCG industry or consultancy is a plus
  • Recognized expertise in process excellence, change management and program delivery, with advanced knowledge of methodologies, current best practices and industry trends. You continuously challenge the status quo and bring new ideas to life.
  • Highly numerate and commercially minded, able to build rigorous, objective business cases and to judge technical designs with confidence.
  • A strong stakeholder leader who manages global and local stakeholders at all levels, aligns teams across markets, and communicates clearly to different audiences.
  • Autonomous and outcome-driven: you manage scope and timelines independently, prioritize relentlessly, and are comfortable being challenged on the soundness of your work.
  • Thrives in a fast-paced, demanding and data-driven environment. 
  • Curious about AI and automation: you actively explore how AI can reshape processes, assess its impact rigorously, and lead teams to adopt it where it creates measurable value.
  • Bachelor's or Master's degree from a top-tier university, preferably in business, management, operations or a related field. Six Sigma Belt or PMP certification is a big plus. 

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

  • 2 years contract.
  • Immerse yourself in a diverse global community of 90+ nationalities.
  • Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
  • Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
  • Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
  • Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 15 countries across 3 continents. 

Our more than 15,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged. 

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 15,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Europe: EUaccommodations@hellofresh.com.
APAC: APACaccommodations@hellofresh.com
United States: USCandidateAccommodations@hellofresh.com
Canada: CAaccommodations@hellofresh.com

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Dear potential new HelloFresher. We are thrilled to see your interest in our positions here at HelloFresh! We genuinely care about diversity and inclusion. We hope you can answer our question above, which will be used to analyze and improve our diversity and inclusion efforts.
 
Please, note that your gender will not be disclosed to our talent acquisition team or linked to your application by any way. By sharing 'how you identify', you explicitly consent to the processing of this information and to HelloFresh adding this information to an aggregated data set, which will be used for analysis.
 
Should you choose to not participate, please select “Prefer Not to Disclose”. Not participating will not have any negative impact on your application, and your answer will not be identified with you individually.
 
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As part of our interview process, Hello Fresh uses an AI-assisted notetaker within our recruiting system (Greenhouse) to record and transcribe interviews and to generate written summaries for the interview team.

What this means for you:
Your interview may be audio and video recorded.
AI will transcribe the interview and create a written summary to help interviewers with their notes.
The AI does not score, rate, rank, or decide anything about your candidacy. Our interviewers make all hiring decisions. The transcript and summary are used only to assist their review.
You may decline to be recorded. If you opt out, we will not use the AI notetaker for your interview, and your decision will not affect your candidacy.
To opt out, reply to this email or contact your recruiter before your interview. To ask a question, or to request deletion of your recording, transcript, or summary, contact your recruiter. We will delete those materials within 30 days of your request.

*HelloFresh uses an AI Notetaker. During your interview, the tool joins the video meeting, records and transcribes the audio, and generates a written summary.  The tool uses automated speech recognition to convert speech to text, and a generative AI model to summarize that transcript.

I have read the Interview Recording and AI Notetaker Notice. I understand my interview will be recorded, that AI will transcribe it and generate a summary to assist interviewers, and that I may opt out without affecting my candidacy.