Drink Runner (550 Madison)

COMING SPRING 2026: We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison. Comprehensive on-site training provided for qualified and eager candidates!

Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project will bring together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept- Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake- Sushi Yoshitake . Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

 

Please see below information on our hiring and interview process:

• Interview Phase: Resume screening and interviews. There will be open calls scheduled the week of 2/9/26 and 2/16/26. Selected candidates will receive an invite to attend. 
• Hiring Phase: Post-open calls, candidates will receive welcome and onboarding emails from the People and Culture team.
• Training Phase: New hires will train several weeks in advance of the anticipated opening date of 550 Madison. 
• Pre-Opening: New hires should expect the friends and family service during regular dinner hours during this phase.
• Grand Opening: The restaurant will celebrate its grand opening and transition into full daily operations.

550 Madison is hosting an Open Call Hiring Event and we want to meet you! Whether you're looking to work in the front or back of house roles — this is your chance to learn more about our team, our culture, and the exciting opportunities we have available.

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DETAILS:

📍 Location: COTE Korean Steakhouse

16 W 22nd St, New York, NY 10010

📅 Date: Wednesday, March 11, 2026
⏰ Time: From 10:00am to 1:00pm.

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We're currently hiring for positions across all departments, including:

• Prep Cook 
• Receiver 
• Porter
• Polisher
• Line Cook 
• Lead Line Cook 
• Server
• Drink Runner
• Server Assistant
• Barista
  

What to bring:
– A copy of your resume (if you have one)
– A great attitude and passion for hospitality

Feel free to arrive at any time between 10AM and 1PM. Kindly note that there may be a wait depending on when you arrive.

We can’t wait to meet you!

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550 Madison organizando un evento de contratación abierta (Open Call Hiring Event) y ¡nos encantaría conocerte! Ya sea que estés buscando trabajar en el área de atención al cliente o en la cocina, esta es tu oportunidad de conocer más sobre nuestro equipo, nuestra cultura y las emocionantes oportunidades que tenemos disponibles.

DETALLES:
📍 Ubicación: COTE Korean Steakhouse
16 W 22nd St, New York, NY 10010

 

📅 Fecha: Miercoles, 11 de marzo de 2026
⏰ Horario: De 10:00 a. m. a 1:00 p. m.

Actualmente estamos contratando para puestos en todos los departamentos, incluyendo:

• Cocinero/a de preparación
• Encargado/a de recepción de mercancía
• Personal de limpieza
• Pulidor/a
• Cocinero/a de línea
• Jefe/a de línea
• Mesero/a
• Mesero
• Auxiliar de bebidas
• Asistente de mesero/a
• Barista

Qué traer:
– Una copia de tu currículum (si tienes uno)
– Una gran actitud y pasión por la hospitalidad

Puedes llegar en cualquier momento entre las 10:00 a. m. y la 1:00 p. m. Ten en cuenta que puede haber tiempo de espera dependiendo de la hora en que llegues.

¡Estamos deseando conocerte!

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Job Summary:

Drink Runners are dynamic hospitality professionals responsible for the rapid delivery of drink orders from the bar to customer tables. Runners elegantly present each beverage to the table with detailed explanations of the item’s major components. Runners also act as a liaison between the bar and service team.

 

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to set up and breakdown of the bar. Ensures the bar is well-stocked with glasses, coasters, napkins, straws, ice, liquor, wine, and beer.Stocks and organizes drink pass with garnishes and straws.Prepares glassware, ticket rail, and drink trays.Garnishes drinks, pours beer from keg, opens soda bottles, according to bartenders’ instructions.Delivers customer beverages to their assigned position and table quickly and accurately.Maintains tables by removing glassware as completed, replenishing beverages, refilling water glasses and being alert to customer needs when delivering beverages.
• Takes orders from customers and ensures 100% accuracy when entering orders into the system.
• Drink runners should have thorough knowledge of all beverage items, ingredients, and presentation to answer all customer inquiries and maintain quality control.
• Reports to each scheduled shift on time, in uniform, and ready to work.   
• Ensures beverage is served in accordance with safety standards (e.g. proper temperature).
• Liaises between bartenders and floor staff.
• Reads the order tickets and ensures that all customers are delivered the correct beverages.
• Ability to answer customers’ questions about cocktails and wines by the glass.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management. 

 

Standards:

• Display knowledge of Cote brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. 
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

 

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.  
• Must be of legal age to serve alcohol.
• Certification for responsible alcohol service or ability to obtain within 6 months.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. 
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

 

While performing the essential duties of this job, the employee is regularly required to:

• Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.  
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Handle heavy equipment and machinery.

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Employee Dining Discounts
• Paid Time Off

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550 Madison fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at people@gracioushm.com