People Operations (Human Resources) Generalist

Let Us Introduce Ourselves

We’re Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy.

What We Believe In

Creating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters.

Our team lives by six core values that guide how we work, build, and serve:

• Be Customer Obsessed: We start with our customers and work backward to deliver exceptional value.
• Lead With Speed: We move fast, take smart risks, and stay ahead by acting boldly.
• Don’t Cut Corners: We own our technologies and operations to deliver a high-quality, end-to-end experience.
• Create a Better Us: We simplify, automate, spend wisely, and continuously improve.
• Follow The Golden Rule: We treat others with respect, invite feedback, and commit even when we disagree.
• Grow, Be a Leader: We expect leadership at all levels and pursue excellence as a high-accountability, high-trust team.

If this sounds like a place where you’d thrive, keep reading—your next opportunity might be here.

Summary:

• Job Title: People Operations (Human Resources) Generalist
• Job Status: Full Time 
• Location: Canton, OH (Hybrid; onsite 1–2 days per week. Relocation not available.)
• Compensation: Salaried (Exempt)
• Position Type: Direct Hire, note, this is not a contract role
• Pay Range: $62K - $75K based on experience
• Core Hours: 9:00am - 5:00pm EST, Monday through Friday.

What You’ll Be Doing: 

We’re hiring a mid-level People Operations Generalist to own key parts of the employee experience end-to-end with a particular focus on recruiting support, benefits administration, and multi-state compliance. This is not a coordinator role. We need someone who can operate independently, make sound judgment calls, and bring both grit and empathy to a broad scope of work. 

You'll partner closely with People Operations, Finance, and managers across the company. You are someone who learns tools quickly and is genuinely excited about applying AI and automation to make HR work better for our team across the US. This is a hands-on role for someone who wants to stay in a true HR generalist path for the next 2–4 years and continue building depth in People Operations.

Recruiting: 35-45%

• Support full-cycle recruiting across tech and customer-facing roles from job posting through onboarding
• Partner with the Sr. Recruiter and hiring managers on interview coordination, candidate communication, and offer execution
• Own onboarding logistics: new hire paperwork, I-9 completion, benefits enrollment, and system setup
• Keep ATS and HRIS data current; identify recruiting process gaps and raise solutions proactively

Benefits and People Ops administration: 35-45%

• Administer employee benefits programs: enrollments, life events, billing reconciliation, and employee questions
• Manage leave administration (FMLA, ADA, parental leave, disability) with appropriate documentation and coordination
• Handle workers' compensation and unemployment claims with timeliness and care
• Maintain and audit electronic employee personnel files; ensure HRIS accuracy
• Support offboarding, separation documentation, and final pay coordination
• Own ACA tracking and compliance reporting

Performance and employee support:  15%

• Support performance review cycles, reminders, and follow-up
• Support managers with documentation, job descriptions, salary benchmarking, performance evaluations, and basic performance questions
• Assist with employee concerns and help route issues appropriately
• Support projects tied to employee experience, communication, and engagement

General People Ops support: 15%

• Maintain compliance with federal, state, and local employment laws across our U.S. footprint
• Support annual compliance audits, federal/state reporting (EEO-1, etc.), and required notices
• Assist in developing, updating, and communicating HR policies and procedures
• Partner with HR and Legal on compliance-related projects

• Assist in the development and implementation of personnel policies and procedures

Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Need: 

• 3-5 years of hands-on experience in HR/People Operations covering recruiting, benefits, and leave administration.
• A 2 or 4-year degree in HR, Business, or a related field or equivalent demonstrated experience
• Must have experience with, or strong working knowledge of, supporting employees in a multi-state U.S. organization, including handling state-by-state compliance differences in areas like leave, pay practices, required notices, benefits, and general employment policies.
• Strong working knowledge of federal employment law: FMLA, ADA, ACA, FLSA, EEO — and a genuine drive to stay current
• Experience with ACA compliance, including tracking and reporting
• Comfortable with HRIS, ATS, and performance tools, specific platforms matter less than your ability to learn them quickly
• Sharp written and verbal communication: clear, direct, and human
• High judgment when handling sensitive and confidential employee matters
• Proven ability to manage competing priorities without dropping the ball
• Experience in a fast-paced SaaS, tech, or high-growth environment
• High School Diploma or GED required
• Must be willing to work in the Canton, OH headquarters 1-2 days per week.
• Consistent, Reliable High-Speed Internet Access
• Dedicated, quiet workspace free from distractions

Nice to Have: 

• HR certification: PHR, SPHR, SHRM-CP 
• Life, Accident & Health Insurance License
• Experience with Greenhouse ATS or Patriot Software Payroll & Accounting

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Commitments

• Direct Hire Hybrid role. Applicants must be willing to work in the Canton, OH headquarters 1-2 days per week.
• Note: this position is not eligible for relocation.
• Open to candidates legally eligible to work in the United States
• Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C.
• Core hours: typically 9 am–5 pm EST, Monday–Friday
• Some flexibility is required during busy seasons or critical “right-now” moments

Equal Opportunity

Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.

More Reasons to Love Patriot

Great products start with great people—which is why we invest in our team so they can do their best work. In addition to a culture that encourages innovation and ownership, our full-time employees enjoy a comprehensive suite of benefits that help our team thrive inside and outside of work. Learn more about our opportunities and benefits on our Careers page.

Are you ready to take the next step in your career?

--

Ready to take the next step in your career? We’d love to meet you.

Privacy Notice
To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social Security Numbers, Dates of Birth, or W-2s—when submitting your application.

Use of AI in the Hiring Process
Thank you for your interest in Patriot Software! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and all applicable laws.

AI tools do not make hiring decisions—all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience.

By submitting your application, you acknowledge the following:

AI Usage

• AI may analyze an applicant's video, including facial expressions, as part of assessing position fit.
• AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries.

On-Camera Video Interviews

• All interviews are conducted via video with cameras on to maintain compliance and security standards.
• Patriot is a camera-on company for all video interactions.

Photo Capture for Security

• If selected to interview, you may be asked to provide or have a photo captured.
• This photo is used only to verify that the same candidate is present throughout all interview stages.
• Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete.

Privacy & Data Use

• Any photos are used solely for candidate verification.
• Geolocation tools may be used only to verify your location and ensure interview integrity.
• All geolocation use is limited to security and compliance needs and follows all applicable privacy laws.