Delivery Management, Team Lead

Overview of 66degrees

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.

At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

The Team Lead is a pivotal role responsible for mentoring a high-performing delivery team and managing concurrent Google Cloud projects from initiation to completion. As a key SME and primary liaison between customers and engineering leads, the role manages project scope, finances, and stakeholder expectations, while also determining and managing departmental KPIs. Qualifications require at least 6 years of direct customer support, 4 years of project management using PMI/Agile Scrum, previous experience managing direct reports, and knowledge of Cloud technologies.

Responsibilities

A 66degrees Team Lead’s responsibilities and duties are as follows: 

• Passionately lead and mentor a high-performing team of delivery professionals, fostering collaboration and promoting their career development.
• Participate in recruitment, onboarding, and mentorship of new team members.
• Determine and manage KPIs to measure department effectiveness, including project health, billable hours utilization, revenue projections, and customer satisfaction.
• Manage multiple concurrent Google Cloud projects from initiation to completion, adhering to established methodologies and scrum ceremonies.
• Lead across multiple work streams (discovery, design, deployment, optimization) and teams to maintain customer momentum.
• Act as a key SME within delivery management and PMO, guiding technical decisions, providing input on solution design, and communicating effectively with technical stakeholders.
• Serve as the primary liaison between customers and engineering leads, gathering requirements, estimating work, defining milestones, and evaluating risks.
• Facilitate prompt resolution of customer concerns and act as an escalation point for technical issues.
• Provide regular status updates to stakeholders, maintaining effective communication with leadership on critical issues and action plans.
• Take responsibility for project scope, finances, schedule, and stakeholder expectations.
• Deliver NPS measurement to customers post-project delivery.
• Own project retrospectives and related reporting, maintaining organized project documentation using PMO tools (e.g., Financial Force, JIRA).
• Actively contribute to practice development initiatives and drive continuous improvement.
• Perform other tasks as needed to add value to the business, clients, and co-workers.

Qualifications

• At least 6 years of relevant direct customer support experience
• Must have- Previous experience managing direct reports
• At least 4 years of experience in a tech industry role performing project management using PMI best practices and/or Agile Scrum methodologies
• Knowledge of Cloud technologies
• Ability to handle multiple competing priorities in a fast-paced environment
• Some experience in writing operating procedures
• Experience in setting and managing client expectations
• Strong verbal and written communication skills
• Solid experience in filtering and providing data and reports to customers, utilizing PowerPoint and Excel
• Ability to understand technical problems and translate between non-technical and technical teams
• Demonstrated customer focus and advocacy
• Experience managing and coaching team to be consultative and performant.
• A Bachelor’s degree in Computer Science, Computer Engineering, or related or equivalent work experience required.

Nice to Have

• Scrum/Agile Certification
• Previous Experience with Google Cloud Platform (infrastructure, networking, PaaS, big data) and/or CRM tools
• Familiarity with agile software management and collaboration tools (JIRA, Google Workspace, Mavenlink, Asana)

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.