Associate Technical Account Manager

Overview of 66degrees

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.

At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

66degrees is searching for a talented Associate TAM to join our fast-paced, collaborative team! This role is your chance to constantly evolve, keeping pace with the latest tech developments, presenting with confidence, and exceeding client expectations. You'll work closely with Technical Account Managers (TAMs) to meet client goals and team metrics. You'll thrive in a dynamic environment where you can leverage your sharp attention to detail and quick learning showcasing your passion for providing world-class service to our clients.

Responsibilities

• Acquire in-depth knowledge of our client’s businesses – key issues, competitive insight, technology initiatives, and industry trends.
• Acquire information from our Partners, including pricing, contracts, and objectives.
• Take meeting notes and maintain detailed, organized documentation on all client communications.
• Anticipate potential issues and work with your Manager in time to act proactively.
• Communicate the progress of initiatives to internal and external stakeholders.
• Manage Salesforce database and update client account records.
• Manage Jira Support tickets and update clients proactively.
• Provide proactive cost optimization recommendations. 
• Manage NPS and CSAT responses and develop action plans. 
• Research clients and perform market and competitive research.
• Collaborate with the team to identify and grow opportunities within the account list.
• Assist with challenging client requests and escalations as needed.
• Assist with customer-prepared presentations, reports, and other necessary documentation as indicated by the account team.
• Learn to manage a portfolio of accounts.

Qualifications

• 2-4 years of experience in cloud operations, or customer success or SaaS sales.
• Certification: GCP Associate Cloud Engineer and/or Cloud Digital Leader (preferred).
• A Bachelor’s degree or related or equivalent work experience required.
• GCP Technology: Foundational knowledge of core GCP services (Compute Engine, Cloud Storage, VPC, IAM). Familiarity with the Google Cloud Console and CLI. Ability to troubleshoot basic service interruptions.
• Customer Lifecycle Management: Supports onboarding by helping customers set up billing sub-accounts and IAM hierarchies. Familiarity with transferring Marketplace offers and CUDs. Assists more senior TAMs in preparing for Quarterly Business Reviews (QBRs) by pulling usage data.
• Cost Optimization: Experience with Google Cloud Console, Cost Management and Cost Optimization sections within GCP. Monitors budgets and alerts to notify customers of unexpected spend spikes. Building OHRs, Commitment Tracking reports. 
• Confident working with people across all levels of organizations, ranging from end users to C-level executives.
• Calm, positive, and upbeat even under high-pressure or unpredictable circumstances with impeccable follow-up and organizational skills.
• Meets challenges with resourcefulness using strong problem-solving skills.
• Excellent communication and presentation skills, written and verbal.
• Demonstrates strong leadership and is an effective team player.
• Proven ability to manage multiple projects at a time while paying close attention to detail 
• Thrives in a fast-paced work environment.
• Aptitude to learn technical and/or Cloud technology

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.