Manager, Managed Services

Overview of 66degrees

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.

At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

66degrees’ Managed Services Team works with some of the largest cloud users in the world to help them transform their businesses with technology. We provide 24/7 support and incident response as well as ongoing sprint-based development across AI, data, and cloud technologies including Google Cloud, AWS, Azure, and others. Through award-winning guidance, development, and support, we help clients turn their cloud strategy and implementation into a competitive advantage.
The Manager of Managed Services is responsible for leading a global team of architects and engineers while defining operational processes, and ensuring service excellence. This role is an opportunity to apply your expertise on leading and scaling high-performing delivery teams to solve a variety of interesting problems for exciting customers, develop a team of top technical talent, and contribute to building the best managed services partner in the industry.

Responsibilities

• Operate, develop, and scale a global technical team spanning AI, data, cloud, BI, and other skillsets.
• Define, document, and implement processes and best practices that drive best-of-breed services for our clients.
• Maintain key customer relationships, presales functions, escalations, and other customer-facing responsibilities.
• Manage and scale multi-cloud infra (GCP/Azure/AWS)
• Manage shift schedules, on-call coverage, and capacity planning processes.
• Help develop, expand, and iterate on new service oerings.
• Work cross-functionally to maintain critical MSP, ISO, and SOC2 certifications

Qualifications

• 10+ Years of experience overall in infra focused role along with 5+ years of experience running global technical teams that interface with enterprise customers.
• Proven experience in building and running enterprise-level managed services teams.
• Proven leadership abilities and a passion for developing high-performing teams.
• Strong experience defining and achieving KPIs and operational processes in a reactive support context.
• Proven customer-facing experience or abilities.
• Excellent relationship-building and communication skills with the ability to influence stakeholders at all levels.
• Strong leadership and team management skills.
• Strategic thinking and problem-solving abilities.
• Cloud certifications from GCP, AWS, and Azure are strongly preferred.
• Google Cloud experience strongly preferred.
• A Bachelor’s degree in Computer Science, Computer Engineering, or related or equivalent work experience required.

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.