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Resource Manager

Mexico City, Mexico City, Mexico

Our Mission: 

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. 

Our People: 

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. 

We want 6sense to be the best chapter of your career. 

Our Mission:

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

Job Overview:

6sense is seeking a Resource Delivery Manager to build and lead a resource management function for the Professional Services organization. As the first Resource Delivery Manager, you will play a pivotal role in establishing the strategy, processes, and systems that ensure the efficient and effective delivery of our Professional Services offerings. You will be responsible for managing the allocation and deployment of the professional services team members across customer engagements, ensuring that each one is staffed with the right talent at the right time. This position will report to the Director of Professional Services and be part of the wider GTM Operations team. This is an individual contributor position with the potential to grow into a manager position. Key job responsibilities

· Build the RM function

o Build a centralized resource management function for the Professional Services organization. Work closely with the Delivery Management team to develop processes, standard operating procedures, escalation procedures, and tools for effective resource management.

o Enablement on Resource Management processes across the PS org.

o Drive roadmap for the resource management tool.

o Work with PS management to develop a delivery partner program.

o Develop the strategy and future roles needed to scale resource management function.

o Earn the trust of the Delivery organization across all levels.

 

· Resource Allocation

o Review incoming engagements and assign resources based on engagement requirements, resource workload and availability, skill profiles, and experience.

o Maintain regular touch points with Delivery Management and Project Leads to review resource requests, new engagements, ongoing engagements, changes to schedules, PTO coverage.

o Maintain assignments and schedules in PSA system.

o Monitor and optimize utilization of resources with the goal of balancing work across the team.

o Consult with Delivery Management on strategic engagements, escalations, team and individual development goals, and allocation strategies.

o Manage resource allocation for pool of delivery partners on retainer-based contract.

 

· Capacity Planning

o Analyze future demand in the pipeline and compare against existing capacity and hiring plans.

o Proactively identify capacity and or skills gap issues.

 

· Team Development

o Work with Delivery Management to develop process for capturing skills profiles on a regular basis.

o Develop processes to capture feedback on consultant’s performance on engagements.

o Work with Delivery Management and Enablement to develop plans for onboarding new hires and ongoing enablement.

o Provide input into performance reviews.

o Develop scorecard/performance reviews for contractors.

 

· Metrics and Reporting

o Implement and track key performance indicators (KPIs) to measure the efficiency of resource utilization and the overall success of the resource delivery process.

o Provide regular reporting to Delivery Management on resource allocation, utilization, and any challenges or opportunities for improvement.

 

What you bring

· A great attitude, a willingness to roll up the sleeves, high EQ/people skills, and collaborative mindset

· 7+ years of experience in a Resource Delivery Management role supporting a Professional Services organization embedded in a product company

· Knowledge of best practices around deployment and use of resource management modules within PSA apps at scale

· Ability to work under pressure, manage conflict, and apply judgement to situations that don’t fit neatly into a process or policy

· Ability to have a strategic perspective but also operate with attention to detail.

· Effective communication and relationship building skills.

Our Benefits: 

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. 

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. 

Equal Opportunity Employer: 

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. 

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com 

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