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Sr. Manager, Professional Services Delivery

United States, Remote

Our Mission: 

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. 

Our People: 

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. 

We want 6sense to be the best chapter of your career. 

Overview 
We’re seeking a dynamic, strategic, and people-focused Manager to lead our Delivery team at 6sense. In this role, you will oversee a group of high-performing Revenue Marketing Consultants, responsible for driving customer success for our Enterprise and Strategic customers, while optimizing onboarding, and adoption of 6sense’s account-based sales and marketing technology.  

The ideal candidate is a strong people leader who excels at managing project delivery and building cross-functional collaboration between customers, product teams, and account management. This role will own both high-touch and at-scale motions for our premier customers.  

Key Responsibilities 

  • Lead, coach, and develop a team of Revenue Marketing Consultants, providing ongoing feedback, mentorship, and professional growth opportunities. 
  • Set the strategic direction and priorities for the team, ensuring alignment with 6sense’s mission to revolutionize B2B revenue creation for our Strategic customers
  • Oversee the successful delivery of customer engagements across the lifecycle, from onboarding through ongoing adoption, ensuring use cases are implemented from inception to launch 
  • Serve as an escalation point for complex customer issues, guiding the team in risk mitigation and proactive problem-solving. 
  • Partner with cross-functional leaders in Sales, Product, Customer Success, and Marketing to drive seamless customer experiences and resolve delivery challenges 
  • Establish and monitor key performance indicators for both team and individual contributors, including billable utilization, customer satisfaction, and adoption metrics. 
  • Ensure the team acts as strategic advisors, helping customers define business objectives, measure outcomes, and realize positive ROI from 6sense solutions. 
  • Drive the creation and continuous improvement of best practices, training materials, and enablement resources for both internal teams and customers. 
  • Foster a culture of accountability, growth mindset, and fun, championing 6sense’s core values and collaborative spirit. 
  • Lead hiring, onboarding, and workforce planning to scale the team in line with business growth. 

Team Leadership & Development 

  • Conduct regular 1:1s and team meetings to align on goals, share knowledge, and celebrate achievements. 
  • Identify skill gaps and coordinate targeted training or external learning opportunities. 
  • Promote a diverse and inclusive team culture where all voices are heard and valued. 

Customer & Stakeholder Engagement 

  • Maintain executive relationships with key customers, ensuring satisfaction and identifying opportunities for expanded partnership. 
  • Collaborate with internal stakeholders to ensure delivery expectations are met and exceeded, and that feedback is incorporated into product and process improvements. 

Performance Measurement 

  • Team and individual billable and productive utilization rates. 
  • Customer satisfaction and CSAT response rates. 
  • Achievement of adoption and onboarding milestones. 
  • Contribution to internal and external enablement initiatives. 

Requirements 

  • 10+ years of experience in MarTech, sales-tech, or B2B SaaS, with at least 5 years in a professional services people management role.  
  • Proven track record of managing customer-facing teams delivering enterprise software solutions. 
  • Strong project management, organizational, and interpersonal skills. 
  • Experience working with enterprise customers and translating strategic objectives into actionable plans. 
  • Familiarity with marketing tech stack (Marketing Automation, CRM, digital marketing technologies, analytics). 
  • Ability to manage multiple priorities in a high-growth, fast-paced environment. 
  • Demonstrated ability to inspire, coach, and develop high-performing teams. 
  • Excellent communication and presentation skills, with the ability to influence at all levels. 
  • Commitment to 6sense values: Accountability, Growth Mindset, Integrity, Fun, and One Team 

Desired 

  • Experience leading teams through change and scaling processes in a rapidly evolving SaaS organization. 
  • Expertise in account-based marketing or sales methodologies. 
  • Experience partnering with B2B demand gen, marketing operations, sales operations, and analytics teams. 

Base Salary Range: $117,000 - $170,000. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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Our Benefits: 

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. 

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. 

Equal Opportunity Employer: 

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. 

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com 

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