Sales Development Representative

7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Sales Development Representative at 7shifts, you will drive revenue growth by converting inbound trial users into customers. Reporting to the Senior Manager, Sales Development & Partnerships, you will manage a high-volume pipeline, make daily outbound calls to engage prospects, and maintain accurate records in our CRM. This role offers the opportunity to develop deep product knowledge, gain insights into our customers, and build essential sales skills. You’ll tackle challenges like overcoming objections, refining outreach strategies, and collaborating with teams across the company, all while making a direct impact on our business.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply. 

What you’ll do:

• Manage a high-volume pipeline of inbound trial users, focusing on converting them into paid subscribers or scheduling demos with Account Executives
• Make 50-70+ outbound calls daily to engage trial users, answer questions, and drive conversions
• Keep an organized pipeline by maintaining accurate records and updating Salesforce to track outreach and follow-ups
• Leverage sales tools like Outreach, Zoom, Vidyard, and Salesforce to connect with prospects and generate new business
• Qualify and prioritize leads, ensuring a seamless handoff to Account Executives when needed
• Deliver personalized follow-ups to increase engagement and maximize conversion opportunities
• Continuously improve outreach strategies based on performance data and feedback to enhance results

What you bring:

• 1+ years of cold calling or outbound sales experience, with a proven ability to engage and convert prospects
• Strong verbal and written communication skills, with the ability to successfully engage prospects 
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively 
• Comfortable working in a fast-paced, dynamic environment where priorities can shift quickly
• Proven track record of success, whether through sales achievements, competitive performance, or goal-driven results

It’d be even cooler if you had:

• Previous experience working in the restaurant or tech industry
• Proficiency with CRM systems (e.g., Salesforce, HubSpot, Pipedrive) or sales engagement platforms (e.g., Outreach)
• Familiarity with the 7shifts product 

• Opportunity: It’s an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
• Challenge: We’re tackling real problems for restaurant owners and we’re just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
• Culture: There’s a reason we’re one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
• Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!
• Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Flexibility: Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
• Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more