Information Security Operations Specialist

7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Information Security Operations Specialist, you’ll be at the forefront of building and managing our Security Operations Center (SOC), reporting to the Director, Information Security and Privacy. You’ll be instrumental in strengthening our security capabilities by implementing key frameworks and optimizing technical controls, leading incident response efforts, and delivering hands-on technical training. You’ll collaborate across teams to recommend and implement solutions, manage KPIs and dashboards, and respond decisively in high-stakes situations, all while helping advance our information security roadmap and protecting what matters most!

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving, and we encourage candidates from all backgrounds to apply. 

What you’ll do:

• Manage RFPs and recommend security solutions that align with business needs and compliance requirements
• Lead implementation of the security operations framework through effective technological and procedural controls
• Tune and optimize technical security controls to improve coverage, effectiveness, and efficiency
• Oversee the Information Security Dashboard, reporting on KPIs and KRIs to inform decisions and improvements
• Govern and manage security incidents, ensuring timely resolution and minimal business disruption
• Deliver technical training and lead incident response exercises to strengthen team readiness
• Collaborate with stakeholders to advance security projects and execute the Information Security roadmap

What you bring:

• Hands-on experience in the security operations world, you know the playbook and how to put it into action when it matters most
• Certifications like CEH, CHFI, OSCP, or ISC2 SSCP - you’ve got the credentials to back up your hands-on experience and stay sharp in a fast-changing space
• Strong communication skills, you know how to bring people together, because strong security relies on teamwork across the business, not just behind the scenes
• A sharp eye for solving tough problems and cutting through complexity, you don’t just spot issues, you find smart ways to fix them
• A curious, analytical mindset that’s always looking for a smarter, better way to do things — you’re the kind of person who asks “why not?” and pushes the work forward

It’d be even cooler if you had:

• Experience implementing and maintaining a range of security tools, like SIEM, to keep systems locked down and resilient
• Familiarity with managing application security frameworks and making sure they run smoothly
• A solid grasp of security principles — you understand threat and risk assessments and how to manage them effectively
• Bonus points if you know the ins and outs of restaurant operations and what keeps that world running

• Opportunity: It’s an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
• Challenge: We’re tackling real problems for restaurant owners and we’re just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
• Culture: There’s a reason we’re one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
• Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!
• Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Flexibility: Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
• Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more