IT - Infrastructure & Cloud Technology - Co-op Program - Spring 2025

84.51°

IT / Infrastructure & Cloud Technology – Co-op Program

 

Location Option: Cincinnati, OH

*There is ONE Chicago opening for the Service Desk*

Semester: Spring 2025

Program Duration: January 13 - May 9, 2025

 

You must be available to work full-time (8am-5pm EST) during the whole duration of the co-op semester to be considered. The Program takes place in our Cincinnati, OH headquarters. There is 1 Service Desk opening in our Chicago office. Housing is not provided during the duration of the co-op.

*We follow a hybrid working schedule where all associates are in office Monday, Tuesday, & Wednesday with the option to work remotely Thursday & Friday (if role allows)

 

SUMMARY: 

 

This semester long program is about doing hands-on work while learning about and experiencing our unique culture. You’ll spend a semester working directly on a team and will be responsible for real work and seeing it to completion.

 

We look for co-ops that would like to build upon their experience here, and we welcome successful co-ops back multiple times throughout their studies. We encourage and enable students to gain experience in all areas of our Infrastructure & Cloud Technology (ICT) space. ICT includes many different areas of work, each are listed below and we work to rotate co-ops as we invite them back. Co-ops are assigned to one team for the duration of the semester, but operate across all areas as work requires throughout their time here. We give you real responsibility because we know you are capable of doing real work, and we want you to have the opportunity to showcase your talent and develop your skill set.

 

 

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

 

• Pursuing a degree in an Information Technology related subject

• Must be current student

• Able to work 40 hours a week (8am-5pm)
• Adaptable
• Willing to work collaboratively
• Problem solving skills
• Great communication skills
• Loves to learn new things
• Fast learner
• Takes initiative
• Ability to take direction from mentors

 

 

CO-OP PROGRAM ROTATIONS:

 

Architecture:

The Infrastructure Architecture team is responsible for setting the vision and technical direction for the ICT organization.  This involves identifying existing business or technical challenges, and evaluating against our existing technical stack or evaluating new technologies that solve new problems for the business.  The key areas of focus are data center technologies (Linux, Windows, Storage, Networking, Security, Virtualization), data technologies (database, hadoop), and automation platforms (Cloud, Pivotal Cloud Foundry, Containers, etc.)  

 

Cloud Enablement:

The Cloud Enablement team provides guidance and support to the development teams and other users of cloud technology within the company. We support work in multiple public clouds as well as on-premises. We heavily rely on automating our work through pipelines and the use of infrastructure as code, particularly through the use of Terraform. Other technologies that are particularly key on our team are Docker, Kubernetes, and Helm.

 

Collaboration & Office Technologies:

The Collaboration & Office Technology team is responsible for identifying, implementing, and supporting end-user and office technology needs for 84.51°.  We work to identify the proper solutions while also adhering to our enterprise standards to deliver reliable, maintainable, and secure solutions.  We deliver client hardware and solutions that empower our users to deliver on our company’s promise to innovate, build products, and deliver insights to Kroger that drive value to their customers.  We utilize the following technologies: Windows OS, macOS management, O365 administration, mobile device management, software packaging, video conferencing, audio visual technologies (mics, speakers, touch panels, projectors), digital signage, SCCM, Jamf Pro, Flexera, BiAmp, AMX, Omnivex, Dell, Apple, Microsoft.

 

Database Administration:

The goal of the Database Administration Team is to provide seamless access to data with high reliability and fast performance.  We have a passion for database technology and also strive to educate our customers on the many capabilities and features of our state of the art database solutions.  We support a large 200 TB Data Warehouse running on an Oracle database.  We also support MS SQL, Couchbase, MongoDB, and PostgreSQL databases. Preferred skills would be working knowledge with Linux systems and any database classes are a plus.

 

Linux, Storage, Backup, and Monitoring:

The Linux, Storage, Backup, and Monitoring team designs, installs, configures, and manages a wide range of technologies.  We support 100’s of physical servers, 100’s of OS instances, 100’s of terabytes of backups, multiple petabytes of storage, and the monitoring of all technology solutions.  There is always something new and exciting to learn on our team.  We work with the following technologies: Server Hardware Support (HPE Blades, Dell Rack Mount), OS Support (Redhat Enterprise, CentOS), Block Based Storage (EMC XtremIO, Violin Memory V6000), File Based Storage (EMC Isilon), Backup Solution Software (EMC Avamar), Backup Solution Hardware (EMC Data Domain) and Monitoring (Zabbix)

 

Networking:

The Network Team administers, maintains and troubleshoots the entire 84.51° full stack network infrastructure and Unified Communication Systems in our data centers and across our branch offices.  A high-level view of responsibilities across our entire network include:

• Intra data center connectivity and Intra-office Ethernet and wireless connectivity
• Cisco switches, routers, firewalls and wireless controllers
• Cisco Unified Communication systems for Jabber, IP phones and video conferencing
• Cisco ISE (Identity Services Engine) for network port security
• Remote Access and site-to-site VPN
• Wide Area Network (WAN) connectivity
• Internet service at branch offices and data centers and related firewall rules

 

Platform Services:

The Platform Services Team is a team focused on enabling our Application Developers to go fast.  We support the Continuous Integration and Continuous Delivery (a.k.a. – CI/CD) pipelines that our developers use to build, compile, and deploy code to our cloud platform.  As a member of this team, you will help us to build and support the industry leading tools that our developers need to be successful, including our cloud platform Pivotal Cloud Foundry, while using Agile and Scrum methodologies. Our team works in an environment that changes often.  We are looking for team members that adapt quickly, have good problem solving and communication skills, and an interest for learning a host of new tools.  Linux or VMware experience will make the transition to this team easier, but it is not required.       

 

Service Desk:

The Service Desk is responsible for providing support on all 84.51° products, whether internally developed or off the shelf. The Support Bar/Desk is the front-line support to our internal and external customers. The role of the Support Desk Analyst is to ensure we do our best to make our customers lives easier. The Service Desk Analyst is responsible for providing a single point of contact for all IT related user inquiries and issues.

 

Service Management:

ServiceNow Administrator/Developer - Provides internal support for ServiceNow.  Primary responsibilities will be delivering ServiceNow daily support and development on small to medium sized projects. Candidate will work with a team of ServiceNow developers to hone skills in all the following areas: Scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including: Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc. and ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST. Prior web development is a plus: HTML5, JavaScript, CSS3, jQuery, AJAX, AngularJS and Twitter Bootstrap desired.

 

Windows and Virtualization:

The Windows and Virtualization team is responsible for implementing, supporting and maintaining infrastructure systems in the datacenter/cloud.  We support many Microsoft services such as Active Directory, PKI (certificate services), Windows Server, Azure and Federation (single sign-on). We are also responsible for both application and server virtualization.  Citrix XenApp and XenDesktop are used for application virtualization.  VMware ESX and vSan are the standard and hyper converged solutions for server virtualization.  Our team works closely with the developers and other infrastructure groups to provide consulting and support for our services.   

 

Enterprise Security:

The 84.51° Enterprise Security Team ensures that security and governance is applied at a level that is appropriate for our business, non-intrusive to our employees, and allows us to stay on top of threats while being flexible to enable innovation.  Our goal is to ensure to meet or exceed an industry compliant level of critical controls with clear accountability and appropriate separation of duties.  This includes controls related to IT Operations, Policies & Procedures, Physical Security, Security Awareness, Risk Assessment & Management, Incident Management, and Business Continuity.

 

Security Solutions:

The Security Solutions team at 84.51° is the “traditional” blue team/cyber defense team present in most organizations.  This IT security team manages and deploys the following solutions: endpoint protections, web proxy, DLP (Data Loss Prevention), IDS/IPS (Intrusion Detection System/Intrusion Prevention System), Vulnerability Scanner, Privilege Vault System, and SIEM (Security Information and Event Management/logging).  The team also performs an adversary role on WAF (Web Application Firewalls) and network firewalls rule reviews.   A core function of this team is to perform threat analyst work.  You will learn how to understand the current cyber threat landscape (ransomware, phishing emails, and viruses) in order to ensure 84.51° systems, data, and intellectual property are protected from today’s threats. This team supports business initiatives from a design perspective to oversee projects to be implemented in a secure manner. Moreover, the Security Solutions team works closely with Enterprise Security to develop and maintain the security posture for 84.51°.

 

Basic understanding of:

• Task orientated to work tickets to completion with assistance of senior members of the team
• Basic IT troubleshooting experience
• Windows, Linux, Operating Systems
• Networking technologies
• Database technologies
• TCP/IP protocol stack
• HTTP/HTTPS protocol stack
• Familiarity with command line syntax or willingness to learn
• Super bonus points for having experience with Python or PowerShell. (This means you would have ability to: read current scripts, perform troubleshooting of scripts and suggest minor enhancements or perhaps implement these changes to current scripts.)

 

 

 

 

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