Back to jobs

Customer Service Specialist: Evenings & Weekends (Chicago)

Chicago, IL

 

*This role requires availability for afternoon, evening, and weekend hours.

*1-year of restaurant experience required.

 

Have you personally experienced the varied demands of a food service operation?

Do you love the challenge of thinking on your feet and solving problems in real time? 

Is dependability a point of personal pride for you? 

If so, read on to learn more about our open CSS role and apply today!

About the Role

As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day (with regular shifts covering night and weekend hours) to ensure 86 customers are supported whenever a service need arises. 

 

Responsibilities

  • Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.

  • Communicate with customers and vendors to identify the root cause of an issue.

  • Troubleshoot equipment repairs with customers in real time.

  • Solve complex problems, both technical and non-technical in nature.

  • Coordinate service visits and repairs to ensure optimal customer uptime.

  • Utilize data insights and service history to provide consultative feedback to customers.

  • Resolve time sensitive tasks in an expeditious manner.

  • Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.

  • Take pride in delivering high quality service and written documentation.

  • Grow relationships with our customers and vendors.

  • Ensure customer and vendor satisfaction and provide world-class support.

  • Champion the voice of the customer in collaboration with other 86 teams.

  • Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.

 

Qualifications

  • 3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor).

  • At least 1-year of restaurant experience (can be FOH or BOH).

  • Practical experience with helpdesk software and cloud-based telephony systems like Twilio.

  • Strong organizational skills with the ability to juggle competing priorities.

  • Strong analytical and problem solving skills.

  • Superb written and verbal customer handling skills.

  • High attention to detail.

  • Deadline driven.

  • Ability to work successfully within a fast-paced, time sensitive environment.

  • Strong technical skills (Google Suite, Excel).

  • Personal accountability and the ability to self-manage.

  • Outside-the-box thinker.

  • Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered).

  • Spanish language proficiency is a plus.

We do not require

  • A college degree or high GPA.

  • Tools: We’ll provide you with your computer, monitor, and everything you need.

  • Startup or tech experience (an aptitude for fast-paced computer-based work is enough).

Compensation & Benefits

  • Company-provided equipment (computer; monitor; tools)

  • Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.

  • Flex spending account for family and child care.

  • Employee assistance programs.

  • 401(k) plan with up to 3% matching.

  • Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy.

  • Regular fun team-building events both virtually and IRL.

  • Plus our “Check Please” dining benefit, where the company pays for you to eat at our customers’ restaurants!

Our Company

86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) has kept the status quo…

Until we came along.

86 launched an R&M management platform built for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.

Our Community

86ers are thoughtful, ambitious, and creative folks working together across multiple states . We have industry veterans and non-industry folks alike. We gather regularly for team events that include delicious meals at our customers’ restaurants.

We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don’t have it all figured out, so we need team members who thrive on new challenges.

Our Commitment

The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do. 

Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.

* If you require reasonable accommodations to participate in our interview process please let us know. 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in 86 Repairs’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.