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Account Manager

Remote

Our Company

86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) has kept the status quo…

Until we came along.

86 launched an R&M management platform built for the restaurant industry in 2018. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.

Our Community

86ers are thoughtful, ambitious, and creative folks working together across 20+ states and several time zones. We have industry veterans and non-industry folks alike. We believe the strength of our team can’t be contained by the four walls of an office, so we’re fully remote. We gather regularly for team events that include delicious meals at our customers’ restaurants.

We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don’t have it all figured out, so we need team members who thrive on new challenges.

Our Commitment

The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, and background in everything we do. 

Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.

Role Summary

We’re a fast-growing tech startup, and we're looking for a talented person to grow customer relationships. You'll be communicating directly with our customers and delivering key insights, supporting their growth and scalability, and managing renewals, retention and a growth quota. Being successful in this role requires you to understand our customers’ needs and connect those to our offering in an authentic way. You will ultimately be responsible for customer retention, new customer onboarding, and cross-sell/up-sell to existing customers.

***This role does require some travel up to 20% of the time***

Strong Candidates

  • Understand our customer's challenges and resonate with restaurant operator's needs
  • Have a consultative and customer-centric mindset
  • Cultivate and grow high-level relationships with existing customers
  • Be comfortable meeting with customers in person to learn more about their needs
  • Are focused on retention and growth of the customer
  • Are self-motivated, organized, and determined to overcome roadblocks.
  • Have a successful track record of selling/operating in the restaurant or technology industry
  • Consistently go beyond the call of duty, and demonstrate the ability to think strategically and challenge the status quo
  • Thrive in an entrepreneurial environment that absorbs rapid change and disruption
  • Are able to successfully manage projects, including new customer onboarding
  • Are comfortable collecting and manipulating data to help our customers make better operational decisions
  • Have worked in and/or are comfortable in a remote working environment

Qualifications

  • 3-5 year(s) experience with a bookings quota (new business or cross-sell/up-sell are both fine)
  • 3+ years experience successfully managing accounts, with a track record of capturing pricing increases and exceeding retention quotas
  • 5+ years of work experience (the weirder your jobs, the better)
  • A background in restaurants, whether in front of house or back of house

Compensation & Benefits

  • Base Salary: $90,000+ with uncapped variable compensation.  Salary ranges are based on relevant experience for the role. Compensation is tied to Chicago market data, regardless of where you live.
  • Health, dental, vision, disability, and life insurance plans (most covered at 100%)
  • Flex spending account for family and childcare
  • 401(k) plan with a 3% matching
  • Unlimited PTO with generous bereavement and sick policies
  • “Check Please” dining benefit: the company pays for you to eat at our customers’ restaurants once a quarter (up to $400 per year!)
  • Mental Health reimbursement fund (up to $100 per year per person)
  • Paid family leave for those starting a family, regardless of gender
  • Equity in the company for every full-time role

Interview Process

We ask every candidate to go through the same interview process to ensure that we are evaluating folks equitably.  Our interview process is designed to provide you with a strong perspective on the company and our team, and that process typically includes:

  • Phone Chat: 30-minutes 
  • Zoom Video Meeting: 45-minutes
  • Peer Panel: 45-minutes 
  • Mock Pitch: 60 minutes

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