Senior Enterprise Operations Center Specialist

Washington, District of Columbia, United States

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions.  Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence.  Learn more about 9th Way Insignia at https://9thwayinsignia.com/.

Project Introduction

9th Way Insignia is looking for a Senior Enterprise Operations Center Specialist to join our team supporting the Department of Transportation’s Enterprise IT Shared Services (EITSS) program. The team supports the Office of the Chief Information Officer in developing and implementing an enterprise IT infrastructure and common operating environment across DOT.

Professional Level

Enterprise Operations Center Specialist - Senior

Location

Washington, DC

Responsibilities

The DOT Enterprise Operations Center operates 24 hours/day, 7 days per week including Federal Holidays. The role includes utilizing monitoring tools and following standard incident management processes.

  • Event & Availability Monitoring: Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems
  • Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.

Requirements

  • Must have a minimum of 5 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
  • Perform day-to-day activities required to monitor systems for events or alerts
  • Coordinate and manage the resolutions of events and alerts
  • Monitor and identify problem areas and coordinate resolutions
  • Apply fundamental concepts, processes, practices, and procedures on technical assignments.

Preferred Qualifications

  • Familiarity with Service Now

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

Salary Range

$56,738 - $76,600 USD

9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Clearance/Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.

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We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.

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