Technical Program Manager

Washington, District of Columbia, United States

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions.  Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence.  Learn more about 9th Way Insignia at https://9thwayinsignia.com/.

Application password: Niner

Project Introduction
The Office of Performance Analysis and Integrity manages and enhances the Veterans Benefits Administration (VBA) Enterprise Data Warehouse (EDW) which resides on one Oracle M8 Supercluster database and thirteen application servers.  Our team provides the technical services required to sustain EDW applications to include Project Management, Data Warehouse Management, Advanced Analytics, Tableau Server Administration/Tableau Desktop Administration, Technical Collaboration Support, Lessons Learned, Executive Orders and Special Projects, Architectural Enhancement, and Cloud Migration. We also provide management, enhancement, integration, implementation, maintenance, modernization, and infrastructure support for EDW applications as well as enhancement and maintenance of business intelligence capabilities and predictive analytics. 

9th Way Insignia is looking for a Technical Program Manager to join this team.


Professional Level Information
The Technical Program Manager aligns to the Level 4H Technical Lead/Manager within 9th Way Insignia’s career families. The Technical Lead/Manager accomplishes department objectives by managing staff and processes and evaluating department activities. Focuses on leading a team and working hands-on with projects involving technology.  Hybrid Managers require skills and qualifications such as exceptional leadership, communication and interpersonal skills.

Responsibilities

  • Be available on Government site in Washington DC during normal hours of operations.
  • Ensure Project Team is staffed with capable qualified technical resources necessary to deliver services in accordance with the contact requirements.
  • Develops and maintains the project management plans that layout the products and services to be delivered with key milestones and activities. 
  • Develops and executes the communications plan, quality management plan, risk management and mitigation plan, change and configuration plan.
  • Works with Stakeholder to identify the Key Performance Indicators (KPI) that will be used to assess quality and performance.
  • Ensures all KPI performance metrics are collected, analyzed, and reported to the government stakeholders.
  • Ensure the tasks necessary to operate and maintain the Oracle Business Intelligence Enterprise Edition (OBIEE) and Oracle Databases the make up the EDW environments are performed in accordance with the Standard Operating Procedures (SOPs).
  • Ensure the tasks necessary to operate and maintain the Tableau Server and Desktop environments are performed in accordance with the SOPs.
  • Ensure the tasks necessary to operate and maintain the SAS Linux Platform are performed in accordance with the SOPs.
  • Ensure all recurring and ad hoc business intelligence reporting is performed in accordance with the SOPs
  • Participate in and at time facilitate triage and troubleshooting calls to debug, determine root cause, and mitigate issues within the systems and/or reporting.
  • Make recommendations to improve system performance and reliability.
  • Ensure approved enhancements to the business intelligence reporting follow the Software Development Lifecycle (SDLC): requirements management, requirements analysis, design, development, user acceptance, and deployment.
  • Collaborate with the Government to document and implement change management policies, procedures, and processes.
  • Identify and escalate risk in accordance with the risk management plan.
  • Ensure the systems and applications within the EDW are secured in accordance with agency and federal policy and regulations.
  • Gather and report performance metrics weekly, monthly, and quarterly.
  • Facilitates Monthly progress reviews with the government customer and with the 9th Way Insignia senior leadership.
  • Manage the schedule to ensure 24/7 support.
  • Other responsibilities as assigned.

Requirements

  • Masters degree in Computer Science, Electronic Engineering, or other Engineering technical discipline (10 years of additional relevant experience may be substituted for degree)
  • Minimum 15 years of experience managing IT service delivery projects and programs of similar size and scale
  • Experience managing large scale data warehousing and data analytic projects utilizing the Oracle Business Intelligence Enterprise Edition (OBIEE) and Oracle Relational Databases
  • Experience with dashboarding technologies such as Tableau and Power BI
  • Experience with the SAS Linux Platform 
  • Experience planning and performing Data and system migrations from on premise environments to the Cloud
  • Must be authorized to work for any employer in the U.S
  • Must be able to obtain and maintain the required security clearance

Preferred/Desired

  • Currently cleared for Public Trust at tier 2 moderate level or higher
  • Project Management Professional (PMP) or equivalent certification 

Location
On site in government facilities in Washington DC.  9th Way Insignia reserves the right to adjust work location based upon mission requirements.

Salary Range

$124,674 - $165,500 USD

9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Clearance/Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.

Legal
We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.

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