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Senior/Staff Engineer, Customer Genius

Singapore, Singapore

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa
 

About OKX

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the team

The Platform Service team is responsible for building products and tools for the growth of the global business, helping more users around the world embrace encrypted assets, as well as to help support the platform business to achieve rapid growth in more regions. The incumbent would be part of our Customer Genius product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center. 

Responsibilities

  • Design and Development of cutting-edge chat bot and support related products on the exchange platform

  • Work closely with Product, Design and Marketing teams to drive rapid innovation in cross-functional teams

  • Build high availability high performance distributed service

  • Improve technology best practices and code reviews for peers

  • Build company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc.

Requirements

  • Bachelors in Science / Technology / Engineering / Mathematics

  • Experience in Microservices/ API development with Java/SpringBoot/SpringCloud.

  • Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka etc.

  • Solid experience with relational databases

  • Comfortable with cloud-based Linux environment

  • Experience in practicing automated testing and continuous integration

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