About A1M

A1M Solutions is a woman-owned small business driven by the aspiration to provide value to our customers, employees, partners, and community while remaining aligned to our guiding principles of foundational values, deliberate focus, and empathetic connection.

A1M’s mission is to preserve and improve government healthcare programs that are lifelines for underserved people in the United States, including people in poverty, elderly people, members of ethnic and racial minorities, immigrants, and refugees. We look for projects with nationwide impact at the intersection of policy, data, and user experience design.

Besides building useful and usable digital services, A1M helps teams improve their agile, user-centered design practices – or helps them get started. Our goal is not just to build sustainable public services, but also to leave our teaming partners and customers more skilled and more confident in the future.

Government Operations Specialists at A1M

Domain subject matter experts at A1M are responsible for providing high-level subject matter expertise to foster the integration of design, product, policy and domain knowledge with programs and systems. This includes the analysis of complex problems associated with the area of expertise, making recommendations, developing alternative solutions, and drafting and working with design and product teams to execute implementation plans. Domain SMEs guide strategy and provide thought leadership to high levels of management, teaming partners, and government clients and stakeholders. Coaching and education are core parts of the job.

Domain SMEs at A1M work in cross-functional, cross-organizational teams, often with designers, developers, and product managers. It’s wonderful if you’ve got a background in user experience design or engineering – but not mandatory. However, human-centered, agile practices are crucial to the overall success of our government projects, so interest and willingness to learn these practices is a must.

About this Role

A1M Solutions is seeking a Senior Government Operations Specialist with an emphasis in Medicaid Enterprise Systems (MES) domain knowledge and strong project and product management skills to join our policy practice supporting the projects for the Center for Medicaid and CHIP Services (CMCS). In this role you will establish repeatable processes and procedures, support technical project needs, and provide domain expertise while integrating with product managers, project managers, and design specialists. You will use agile methodologies and cadences to track and manage the work and deliver value incrementally.

Essential Functions and Responsibilities

• Provides project and/or implementation management for short- and long-term projects related to implementing regulatory and statutory program changes.
• Provides policy and domain expertise support for the project team and client: how it is used, how it relates to the systems or products within our contracts.
• Helps prioritize and assist with overall design, development and implementation strategy for products and services.
• Provides domain expertise in HHS, CMS, and/or CMCS and related systems - specifically, how the organization operates, how processes and procedures are used and how they relate to the goals of our contracts.
• Communicates program insights and requirements to stakeholders and the project team.
• May analyzes executive actions, legislation, statute, and other policy documents and explain how relevant requirements influence and impact program operations.
• Understands how policy shapes the direction of healthcare organizations.
• Bring knowledge of federal healthcare operations to guide product strategy and inform research plans.
• Participate in user research and provide analysis of the research findings from a domain expertise perspective.
• Contributes to usability testing and gives feedback on wireframes, mockups, etc. as a realistic test user.
• Builds relationships with policy owners in HHS, CMS, and/or CMCS or with other key stakeholders when needed.
• Provides thought leadership and consultation to help customers achieve their vision and goals.
• Writes, edits, and prioritizes policy-related content according to audience needs.
• Develops briefing papers for government customers.
• Sets the vision for the project, including establishing short- and long-term goals and objectives.
• Creates work plans and breaks down tasks and helps develop a communications strategy supporting project goals.
• Acts as a point of contact for customer for domain insight.
• Be able to work core business hours 9am - 5pm EST

Minimum Qualifications

Education, Knowledge and Experience

8+ years of relevant professional experience and a Bachelor’s degree in political science, public policy, law, or a related field. Must already have legal authorization to work within the US.

Has worked for or in government agencies for a considerable time; and/or has substantial knowledge and insight of domain relevant to the job; can develop strategy and contribute valuable insight for certain areas.

Your resume or portfolio should demonstrate:

• Collaboration with government agency stakeholders
• Working knowledge of statutes, regulations, policies, and operations pertaining to the Medicaid program
• Critical thinking about how policy and government operations are applied to desired outcomes
• Strong communication skills (verbal, presentation, and written) to help others relate to and understand program operations and policy information

As well as:

• Familiarity with the U.S. Department of Health and Human Services (HHS), the Centers for Medicare and Medicaid Services (CMS), and/or the Center for Medicaid and CHIP Services (CMCS)
• Experience with Medicaid Enterprise Systems (MES)
• Experience with government health and human services programs - either through using them or developing them

Nice, but not necessary:

• Collaborating with product teams, other policy stakeholders, designers and engineers
• Conducting user research that informs the design of systems, process, workflows, or products
• Working with distributed, cross-functional product teams
• Previous work in state or federal government

Requirements

• Our contracts require employees to work from the United States. That includes all 50 US states, the District of Columbia, and all US territories.
• A1M employees must have been residents in the United States for 3 of the past 5 years.
• Due to tax reasons, A1M employees cannot reside in New York state.
• You must already have legal authorization to work within the US and not require ongoing visa sponsorship to maintain legal authorization to work.
• Our partners primarily work on Eastern Standard Time (EST), and will require flexibility in your hours if you reside outside of EST. We do offer flexibility for non-work-related life responsibilities during the day.
• Active participation in client virtual meetings—including being on camera—is an essential function that helps strengthen trust and open communication.
• Employees may be requested to occasionally travel.
• Because A1M employees have access to government data and systems, new hires will need to complete a Public Trust form. Public Trust is a type of background investigation, but it is not a security clearance. Depending on the role, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire. You will at the very least get asked questions about where you’ve lived, worked, went to school, military history, police records, and substance use. You’ll also need to have your fingerprints taken.

This is a full-time, permanent position. The salary range for this role is $140,000 - $160,000

Equal Employment Opportunity

A1M Solutions is building a culturally diverse and pluralistic organization committed to working in a multicultural environment where differences are valued and respected.  A1M Solutions is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.