People Operations Manager (Onboarding & Enablement)

About Abby Care

Our mission is to redefine care for the most vulnerable. The healthcare system is failing the underserved. We are transforming the healthcare experience for low-income families through cutting edge technology and operations. Abby Care is a leading provider of home health services, dedicated to delivering compassionate, patient-centered care to families and individuals in the comfort of their homes.

What makes us the home health provider of the 21st century:

• Digital health integrations - We innovate to give our clinical teams superpowers. We build technology to decrease clinical administrative work and to improve the measurement of health outcomes.
• Clinical excellence - We strive to deliver the best-in class care to our families. Our culture encourages clinical growth and emphasizes quality in all our clinical processes.
• Family training and support - We believe that family care is key to a patient's wellbeing and health. Our care model incorporates family support into care plans.

 

The Role 

We're looking for a leader to join us as a People Operations Manager. You will report into the Director of People. This is a Full-Time Remote opportunity based in the United States. In this role you will focus on Onboarding & Enablement to lead our onboarding experience, training programs, and enablement strategies to drive a seamless transition for new hires and continued on the job training for employees. This role is crucial in ensuring an engaging, structured, and scalable onboarding process that enhances retention and overall employee success.

Role Responsibilities: 

• Own the Onboarding Experience – Design, implement, and manage an engaging onboarding process that aligns with company culture and business objectives.
• Develop and Optimize Enablement Programs – Create and execute training initiatives that support both new hire integration and continuous employee job development.
• Training Designer and Communicator - Be able to design presentations, Infographics, other educational materials to accelerate and retain on the job training with the assistance of an LMS system.
• Multilingual Training Ability - Must produce training in English but comprehension of Tagalog is preferred
• Collaborate Cross-Functionally – Work closely with HR, Hiring Managers, and Leadership to ensure a cohesive and effective onboarding and training experience.
• Track & Analyze Success Metrics – Monitor engagement, retention, and onboarding success rates to refine and enhance the overall experience.

The Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Experience in onboarding, training, and employee enablement, preferably in a multi-state or high-growth environment.
• Strong understanding of onboarding best practices, employee development strategies, and compliance requirements.
• Proficiency in HRIS systems, onboarding & training platforms, and process optimization tools.
• Self-starter who thrives in fast-paced environments and can drive execution with minimal oversight.
• Strong analytical, communication, and problem-solving skills.
• Bonus points for experience in healthcare or startups, and a certification in HR (PHR, SHRM-CP, etc.).

 

Our Value Prop to You

• Compensation with sign-on bonus, annual bonus plan, company equity, and benefits. Our builders are a critical part of our team, and we strive to reflect this through ownership and pay.
• Create life-changing impact for millions. The work you do will have an immediate and significant impact on millions of lives. Low-income families are often turned away from care and treated with little respect in healthcare. You’re fired up to flip this narrative!
• Environment for growth and learning. You will have the opportunity to build the next category-defining company with a tight-knit team, drive great impact, and gain exposure to all functions of the company. Here, you can flex multiple realms of your skills and creativity.
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense. We’re serious about our goals and move fast to deliver.
• Supporting your wellbeing. We provide benefits to allow you to do your best work:
  • Competitive medical, vision, dental, 401K, and life insurance plans.
  • Unlimited paid-time-off (PTO), 10 paid holidays, and paid parental leave. We want you to rest as hard as you work.
  • Paid company off-sites, meetups, and team bonding events. You’ll get to see everyone outside of their Zoom box.