Program Operations Manager

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

We’re looking for a passionate and empathetic individual to join us as a Program Operations Manager. This is a full-time, onsite position located in the Boston Metropolitan Area, with the office based in Braintree .  You’ll oversee on-the-ground operations at our caregiving hub reporting to the General Manager. You’ll support caregiver training, clinical processes, and community engagement while ensuring compliance, logistics, and efficiency across teams. In this role, you’ll be instrumental in delivering high-quality training and care to real families by managing the day-to-day operations of our physical site and supporting key functions across our on-the-ground care delivery.

Responsibilities:

• Manage Day-to-Day Site Operations – Oversee physical site logistics, supply ordering, scheduling, and facility/vendor coordination. 
• Support Training & Onboarding – Facilitate family orientation, training attendance, scheduling changes, and compliance tracking.
• Assist with Clinical & Care Operations – Help with audits, documentation review, inventory, and caregiver onboarding/offboarding.
• Streamline Operational Processes – Analyze data, support CRM accuracy, improve SOPs, and lead projects to improve workflows.
• Engage with Families & Community – Respond to family inquiries, manage events, and coordinate with partners and community orgs.
• Collaborate Cross-Functionally – Support expansion, outreach, billing, and regulatory efforts in partnership with multiple teams.

The Requirements

• 3+ years of professional experience in operations, program management, or a related field
• Bachelor’s degree in Business, Healthcare Administration, or a closely related discipline
• Bilingual in Spanish is a plus
• Exceptional organizational skills with a proven ability to be detail-oriented, resourceful, and adaptable
• Proficiency in Google Suite, CRMs (such as Salesforce), and data management/tracking tools
• Experience in data analysis and reporting, with the ability to translate insights into action
• Availability to work full-time, onsite

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   
   
2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   
   
3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   
   
4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   
   
5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. 

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.The base salary range for this role varies based on location: the national range is $60,000 - $80,000.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide 15 paid-time-off (PTO) that allow you to recharge along with 10 paid company holidays. 
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows