RN Clinical Lead

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

We're looking for a passionate Registered Nurse to join our team as an RN Clinical Lead. This role will report directly into the Director of Nursing of Pennsylvania. This is a Full-Time Remote opportunity based in Eastern Pennsylvania Area. 

The RN Clinic Lead at Abby Care plays a crucial role in managing and supporting our clinical team, ensuring the highest standards of patient care and clinical excellence. This role requires a seasoned professional with a background in field case management, excellent communication skills, and the ability to provide positive and constructive feedback. The RN Clinic Lead oversees order management, supports nurses in the field, and ensures compliance with clinical standards and documentation practices.

Key Responsibilities:

Leadership and Management:

• Supervise RN Case Managers, including conducting at least monthly one-on-one meetings and implementing Performance Improvement Plans (PIPs) as needed.
• Create and execute plans for new hire training and orientation.
• Conduct weekly IDT/POD meetings to review clinical practices and address concerns.
• Oversee weekly billing memos, delegating and following up with RN Case Managers as appropriate.
• Escalate concerns to the Clinical Nurse Manager or DON when clinical support is needed.

Order Management:

• Place and receive orders in alignment with RN Case Manager directives.
• Oversee the upload of orders to the Electronic Medical Records (EMR) system.
• Conduct Start of Care (SOC) reviews and ensure the adequacy of Face-to-Face (F2F) documentation, including timely outreach to Primary Care Physicians (PCPs) for supplemental notes.
• Review EMR tasks and reports, delegating as appropriate.

Clinical Support:

• Act as a resource for nurses in the field, providing guidance and support.
• Ensure compliance with clinical standards and best practices.
• Provide positive and constructive feedback to team members to foster professional growth.

Quality Assurance:

• Support Quality Assurance (QA) processes by assisting with QA for CNA visits and assessments as needed.
• Encourage RN participation in QA tasks, coordinating with QA team.

Communication and Collaboration:

• Foster a collaborative environment where clinical staff feel supported and valued.
• Maintain open lines of communication with the Clinical Nurse Manager, DON, Clinic Leads, and Case Managers.
• Promote a culture of transparency, accountability, and continuous improvement.

The Requirements:

• Education: Bachelor of Science in Nursing (BSN) preferred.
• Licensure: Current Registered Nurse (RN) license in the state of PA.
• Experience: Experienced field case manager with a minimum of 1-2 years of supervisory experience in a clinical setting, preferably in pediatric home health care.
• Skills:
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of clinical documentation systems and regulatory requirements.
• Ability to manage multiple priorities and adapt to changing circumstances.
• Strong problem-solving and critical-thinking abilities.

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   
   
2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   
   
3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   
   
4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   
   
5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. 

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. 
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). 
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.