Care Manager

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

We are seeking a dynamic and compassionate individual to join us as a Care Manager  This role will report into the Care Experience Manager in Indiana. This is a Full-Time Hybrid position based in Fort Wayne, IN. In this role you will provide guidance and support to clients and caregivers on the Health & Wellness and Pathways Waiver Programs. 

The Care Manager is responsible for assessing the client’s needs, developing a personalized service plan, and creating a care schedule for both the client and caregiver. They also provide ongoing support to the primary family caregiver and client, regularly monitoring progress and making schedule adjustments as needed.

Key Responsibilities: 

• Manage and oversee client care plans in alignment with physician instructions, including in-home visits.
• Provide support through in-home, virtual, or phone-based services using HIPAA-compliant communication platforms.
• Document all caregiver and client communications received through approved electronic platforms (e.g., app or email) to ensure accurate and timely sharing of information with Case Managers.
• Partner with caregivers and clients to develop, implement, and update individualized service plans as needs evolve.
• Submit referrals to help families to access local resources/services based on individual needs (such as housing, food insecurity, medical care, etc)
• Collaborate with the remote care team to provide wraparound support for clients, including submitting incident reports and communicating incidents to the Case Manager as needed

The Requirements:

• An Associate’s or Bachelor’s Degree in social work, human services, or related field
• Strong observational, problem-solving, and reporting skills
• Ability to follow instructions while exercising independent judgment
• Active listening skills with empathy and compassion
• Reliable transportation and a valid driver’s license in the state of Indiana
• Experience working with families in a home setting is preferred
• Familiarity of the local client base and available resource options preferred
• Background in Social Work or Case Management field is preferred
• Bilingual in Spanish is preferred

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   
   
2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   
   
3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   
   
4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   
   
5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. 

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
• This is a Full-Time role with an estimated annual salary range of $55,000 - $70,000 base salary + bonus and benefits.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. 
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). 
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.