Payor Authorization Operations Manager

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapily expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

We're looking for a passionate and detail-oriented expert to join us as a Payer Authorization Operations Manager. This is a Full-Time Hybrid opportunity based in Indianapolis, Indiana.

You are a strategic authorization operator who turns complex Medicaid Fee-For-Service, Medicaid Managed Care Organization, Medicaid Waivers, and Commercial Insurance requirements into seamless patient care—navigating Indiana’s Medicaid systems and building trust with case managers, internal stakeholders, and MCOs to ensure uninterrupted services for vulnerable populations.

Key Responsibilities: 

• Master Indiana’s Prior Authorization landscape. Lead prior authorization operations for Indiana’s home health services through fee-for-service, Managed Care Entities, and commercial insurance, as well as IHCP waiver programs (ATTC, SFC, HCA), ensuring 100% compliance with IHCP policies and system requirements.

• Oversee end-to-end prior authorization. Own prior authorization process while leading and managing the team of Doc Collectors and Re-Authorization Associates, maintaining current knowledge of payer requirements and ensuring adherence to all guidelines and timelines.

• Manage Reauthorizations. Build out the process and manage the team handling all reauthorization submissions for Indiana’s programs and services to ensure patients have no lapse in care. 

• Internal Coordination. In cases where appeals and administrative reviews are needed, act as an expert to help families navigate the process as and when appropriate. Coordinate with our internal teams to troubleshoot and resolve any issues around authorizations impacting the revenue lifecycle. 

• Lead complex case resolution. Serve as the escalation point for disputed Indiana Medicaid authorizations, appeals, and emergency requests, working directly with IHCP, MCOs, and Commercial Payers to advocate for timely patient care approvals.

• Navigate dual eligibility complexities. Build expertise in Medicaid coordination for Indiana beneficiaries; manage intricate authorization scenarios involving and ensure seamless care transitions.

• Drive team excellence. Create and execute training programs on Indiana-specific prior authorization requirements, mentor staff on waiver nuances, and establish performance metrics that drive strong approval rates and sub-10-day processing times.

The Requirements:

• 5+ years of experience with Indiana Medicaid authorization (FFS, MCO, and waiver programs) with a proven track record of managing complex authorization portfolios and achieving high approval rates.
• Bachelor's degree in Healthcare Administration, Business, or equivalent is preferred.
• Existing deep knowledge of Indiana's PA ecosystem including IHCP policies, prior auth operations, case coordination, and MCO systems; can demonstrate successful navigation of Indiana waiver program transitions and appeals.
• Expert relationship builder with strong communication, problem-solving, and stakeholder management skills; proven ability to work effectively with state agencies, payer entities, and provider networks.
• High-agency operator who executes cross-functional work in ambiguous regulatory environments; process-driven and metrics-focused with experience in CRM systems, data analysis, and Indiana-specific compliance requirements.

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   
   
2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   
   
3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   
   
4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   
   
5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. 

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. 
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). 
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.