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Intermediate NPS Data Analyst

São Paulo, Brazil

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

About the role:

As an NPS Data Analyst, you will be the voice of the customer, ensuring their feedback drives continuous improvement. You will manage the NPS process end-to-end, ensuring data accuracy and leading cross-functional initiatives to improve results. Your ability to analyze market data will provide actionable insights to leadership, and your collaboration with the support team will be key in optimizing the "close the loop" process. Join us and help shape our strategy with data-driven decisions to boost customer satisfaction!

What you'll do:

  • Serve as the voice of the customer, ensuring that their feedback drives continuous improvement.
  • Own the NPS survey process: design, distribution, analysis, and reporting.
  • Lead cross-functional initiatives to improve NPS and dive deep into results across different countries.
  • Collaborate closely with the customer support team to improve the "close the loop" process.
  • Ensure the integrity of the NPS survey and its results.
  • Lead and present customer satisfaction data and actionable insights to C-level leadership.
  • Leverage Databricks (Genie) and data tools to support data-driven decision making.
  • Partner with Analytics and Data teams when deeper technical analyses are required.

What you'll need:

  • University degree;
  • Experience in customer satisfaction and NPS management.
  • Comprehensive understanding of various business areas, including product, logistics, finance, support, technology, and sales.
  • Experience with customer feedback tools and communication platforms, such as Medallia and Braze.
  • Ability to interpret complex data sets and translate them into actionable strategies.
  • Experience working with Excel and Power Point.
  • Basic to intermediate SQL knowledge (or willingness to learn) to explore and validate data.
  • Experience using analytics and BI tools (e.g., Databricks Genie, Power BI, Tableau, Looker, or similar) is a plus.
  • Advanced English is required and Spanish is a plus.

Soft Skills:

  • Customer-Centric: A passion for understanding the customer journey and advocating for their needs.
  • Adaptable: Ability to thrive in a fast-paced environment and pivot when necessary.
  • Excellent Communication Skills: Capable of simplifying complex data for clear and impactful reporting.
  • Influence: A collaborative leader who can effectively work with and influence diverse stakeholders.

What We Offer:

  • Performance based bonus*
  • Attendance Bonus* 
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. 

For more information: www.abinbev.com 

 

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Demographic Brazil

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end-to-end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

When you apply to a job on this site, the personal information contained in your application will be collected by ABINBEV SERVICES LLC. Your personal information will be processed in accordance with the law for the purposes of managing ABINBEV’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

On a voluntarily basis and subject to receiving your express consent, you’ll be asked demographic questions about your ethnicity, gender, sexual orientation and ability status. We collect this information for the purposes of supporting a diverse and inclusive workforce - it will not be considered in the hiring process or thereafter and all information will be reviewed collectively rather than individually. We won’t sell or share this information with third parties, but please note that we use Greenhouse Software Inc to manage the recruitment and hiring process on our behalf.

Your personal information will be retained by us for 2 (two) years from collection. You have the right to request access to your personal information, to request that your personal information be rectified or erased, and to request that processing of your personal data be restricted at any time. You can do so by contacting https://contactus.ab-inbev.com/ if you are located outside Europe, and emailing abi-team@firstprivacy.com if you are located in Europe. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

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