Program Manager, Personal Care Services (PCS) - REMOTE
Position Overview
The Program Manager, Expansion will own the full lifecycle of AbriCare’s new site expansion processes - from initial site selection through operational handoff to the local team. This is a high-impact, cross-functional role that requires equal parts strategic thinking and hands-on execution. You will serve as the central coordinator for all expansion activities, ensuring every new location is launched on time and ready to deliver excellent care from day one.
Key Responsibilities
Project Management & Launch Coordination
- Own the end-to-end project plan for each new market/site — from lease signing through operational handover — tracking milestones, risks, and dependencies across all workstreams
- Develop and maintain detailed launch timelines, ensuring all stakeholders (Operations, HR, Clinical, Finance, IT) are aligned and accountable
- Facilitate regular cross-functional check-ins and status updates throughout the launch process
- Identify and resolve blockers quickly, escalating to leadership when needed
Space Setup & Vendor Coordination
- Manage all logistics related to physical office or branch setup, including furniture, signage, and branded materials aligned with AbriCare’s brand guidelines
- Source, procure, and track all supplies and equipment needed for launch—clinical, operational, and administrative
- Coordinate with IT vendors to ensure reliable internet, phone, and technology infrastructure is in place prior to launch
- Serve as the primary point of contact for all third-party vendors during the build-out and setup phases
Local Team Handoff
- Partner with HR and recruiting to ensure local leadership and initial staffing are in place ahead of launch
- Design and execute a structured operational handoff process, including training on systems, processes, and SOPs
- Remain available as a resource to newly launched teams during their initial ramp period
- Conduct post-launch retrospectives to capture learnings and continuously improve the expansion playbook
Playbook & Process Development
- Build and continuously refine AbriCare’s expansion playbook, documenting processes, templates, vendor contacts, and lessons learned
- Develop standardized checklists, timelines, and tools that can be scaled as the company grows
- Partner with Operations leadership to ensure new markets are set up for long-term success
Qualifications
Required
- 5+ years of experience in project management, operations, or a similar cross-functional role
- Proven track record of managing complex, multi-workstream projects from initiation to completion
- Experience coordinating with vendors, contractors, and external partners
- Strong organizational skills with exceptional attention to detail
- Excellent written and verbal communication skills; comfortable presenting to leadership
- Proficiency with project management tools (e.g., Asana, Monday.com, Smartsheet, or similar)
- Ability to travel to new markets as needed (estimated 40-60%)
Preferred
- Background in home care, healthcare, or a regulated services industry
- Experience managing multi-site or franchise-style expansion
- Experience with IT vendor coordination and technology setup for new office environments
Core Competencies
The ideal candidate will embody AbriCare’s values of Awareness, Empowerment, Belonging, and Imagination. We are looking for someone who:
- Leads with empathy and builds trust across diverse teams and communities
- Thinks strategically but thrives in the details of execution
- Brings a "no job too small" attitude — just as comfortable unboxing supplies and setting up a break room as presenting a launch readiness report to senior leadership
- Moves fast without sacrificing quality or care
- Communicates proactively and keeps all stakeholders informed
- Brings creativity and lived experience to problem-solving
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