Back to jobs

Principal Site Reliability Engineer

Remote

 

ABOUT THE ROLE

As a Site Reliability Engineer at Accela, you'll be part of a high-impact Cloud Engineering & Operations team working to ensure the availability, performance, security, and scalability of our SaaS offerings. Unlike traditional operations roles, our SREs are software engineers who apply development principles to system reliability—enabling automation, scale, and efficiency.

You’ll collaborate with DevOps, Security, and Database Engineering teams across the company, contribute to full-lifecycle software delivery, and play a key role in platform modernization and containerization efforts. This is a strategic role with room to lead, mentor, and shape our future cloud architecture.

 

SPECIFIC RESPONSIBILITIES

  • Lead and execute platform modernization and refactoring projects in alignment with CI/CD best practices and strategic goals
  • Drive the full containerization of the Accela platform, including orchestration using Kubernetes or similar technologies
  • Improve the reliability, scalability, and efficiency of systems by developing automation and infrastructure code
  • Ensure the availability, performance, and security of Accela’s SaaS cloud services through proactive engineering and operational excellence
  • Provide technical leadership and mentorship to junior engineers, fostering a culture of continuous learning and growth
  • Perform deep troubleshooting during production incidents, conduct root cause analysis, and implement long-term corrective actions
  • Act as a senior escalation point for high-impact incidents, complex deployments, and critical change management events
  • Design, build, and maintain observability dashboards and key performance metrics to monitor system health and support data-driven decisions
  • Effectively collaborate and lead cross functionally in a remote environment leveraging different collaboration tools (Teams, Slack etc)

 

REQUIRED QUALIFICATIONS

  • 10+ years in software engineering or production systems engineering, ideally in a SaaS environment
  •  Proven leadership in platform modernization and containerized architecture (e.g., Kubernetes)
  •  Deep experience with Azure cloud services and infrastructure (CLI/API usage)
  •  Strong command of Git/GitHub and version control best practices
  •  Expertise in troubleshooting complex, distributed systems (full stack)
  •  Proficiency in Infrastructure as Code tools, particularly Terraform
  •  Experience with Ansible or similar configuration management tools
  •  Knowledge of scripting languages such as Bash, Python, Ruby, or Go
  •  Strong understanding of system internals (OS-level) and system administration
  •  Familiarity with production monitoring, alerting, and logging tools
  •  Demonstrated experience using AI tools (e.g., GitHub Copilot) to enhance development
  •  Excellent written and verbal communication skills, with the ability to present to senior leadership
  •  Strong problem-solving skills and systematic approach to incident management

 

DESIRED QUALIFICATIONS

 

  • Experience in Linux environments
  • Experience with PowerShell
  • Deep familiarity with Kubernetes deployments
  • Experience with Cloudflare and Harness.io
  • Hands-on experience with Python scripting
  • Background in implementing and maturing Incident, Problem, and Change Management processes

 

 

ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

 

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

 

COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $170,000-$190,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

 

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

#LI-MS1

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Accela’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.