Principal SRE Senior Manager
Washington, DC
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
You Are:
As the Principal SRE Senior Manager, you are the program-level reliability leader for a portfolio of high-traffic, public-facing digital services. You own the SRE operating model across three pods (web/core platform, batch/data and AI services, and partner-facing services), lead the SRE Community of Practice, and are accountable to client and program leadership for reliability outcomes. Infrastructure and platform engineering are provided by the cloud platform team; you are the senior counterpart to its leadership and hold it accountable for platform service levels.
Day-to-Day Activities:
- Own the SRE operating model: embedded product SREs, dedicated pod SREs, and a shared 24x7 incident-command rotation; keep on-call load sustainable and coverage free of single points of failure
- Lead the SRE Community of Practice: set common standards for SLOs and error budgets, observability, production readiness, runbooks, and post-incident reviews; drive adoption across all pods and product teams
- Provide technical leadership to the pods and guide pod leads; coach SREs and support hiring, level calibration, and career development.
- Own SLA/SLO governance and reporting to client leadership: availability, incident SLA attainment, vulnerability and patch SLAs, deployment success, DORA metrics, and error-budget status
- Serve as major-incident commander for critical and cross-pod incidents; lead bridges across the cloud platform team, security operations, and third-party vendors
- Run program-level problem management to find recurring failure patterns and drive structural fixes
- Act as reliability reviewer on architecture and security review boards; set expectations for fault isolation, graceful degradation, and dependency management
- Own capacity planning for peak events with the cloud platform team; set recovery-testing and DR standards and oversee DR rehearsals.
- Negotiate internal service levels, escalation paths, and responsibility boundaries with the cloud platform team, and resolve gaps across that boundary
- Champion automation of operational work across the program: runbooks, alerting, remediation, and ITSM workflows
- Owns reliability outcomes across critical services and influences architecture and engineering practices to improve long-term uptime and scale.
Here's What You Need:
- 12+ years in SRE, infrastructure, production engineering, or IT operations, including 5+ years leading SRE or operations teams or programs across multiple products
- Proven experience defining and enforcing reliability standards, including service objectives, indicators, error budgets, and production readiness criteria
- Demonstrated ability to lead major incident response, root cause analysis, and systemic remediation in high-availability systems
- Deep expertise in resilience engineering, fault isolation, capacity planning, and recovery testing
- Experience reducing incident impact and recurrence through structural improvements, automation, and safer operational practices
- Track record of standing up or transforming an SRE operating model (on-call program, SLO governance, Community of Practice) in a multi-team, multi-vendor environment
- Strong grounding in AWS, containers, CI/CD, enterprise observability, and automation
- Executive-level communication, including SLA reporting to clients and leading cross-vendor major incidents
- Bachelor's degree in a technical field or equivalent experience
- Ability to obtain and maintain a Public Trust clearance
- Major-incident command for critical and cross-pod incidents, including off-hours as needed - regular engagement with client and partner leadership.
The Extras:
- US Citizenship Required
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$139,300 - $282,500 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
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