Client Solutions Specialist - Queuing

*You must be fully bilingual in English and French to apply. You will be automatically disqualified if you are not fluent in both languages*

Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰? As a Client Solutions Specialist, Queuing, you will be a part of the accesso LoQueue Operations Team supporting the Virtual Queuing Program with Compagnie des Alpes. Our Virtual Queuing solutions allow our clients to deliver best-in-class Queuing experiences to their guests through our innovative platform. 

The Client Solutions Specialist is responsible for building outstanding partnerships with client teams onsite as well as internal stakeholders, all while making sure revenue and guest satisfaction success criteria are met. We're looking for people who are passionate, engaged and tech savvy – you will use commercial and analytical skills to monitor sales performance and provide pricing and product recommendations to implement enhancements to all aspects of the Queuing program. 

An ideal candidate will have previous theme park experience and have a background in supporting guest-facing software solutions. You should love to work with people and technology equally – from working side-by-side with our client in guest-facing daily park operations to delving into financial analysis and creating new products. 

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others.

Location: 30% onsite at client venue(s)

Reports to: Operations Manager

Travel ✈️ Requirement: up to 30%

What you’ll be working on: 

• Configuration and testing of queuing products using our CMS and related tools. 
• Building strong, trusted relationships with clients—from front-line staff to senior leadership.
• Providing expert guidance on best practices and optimal use of our software.
• Partnering with client teams to drive continuous enhancements in product performance, guest experience insights, and operational effectiveness.
• Provide comprehensive support across both technical and operational areas—from testing and maintaining virtual queuing products to actively engaging in guest-facing, on-the-ground operations.
• Analysing financial and operational data to drive performance improvement.  
• Managing support requests and troubleshooting complex issues.
• Participating in on-call rotations providing first-class support to clients outside of business hours where necessary.
• Collaborating with internal teams to challenge the status quo, enhance processes and deliver client-focused solutions. 

What you bring to the role: 

• Fluent in English and French, with outstanding communication skills.
• Strong computer literacy, including the Microsoft suite of products and Outlook.
• Commercially savvy with a sharp eye for detail.  
• Comfortable using HTML and familiar with tools like JIRA and Confluence.
• An ambassador for accesso’s company values – representing us in client meetings and being engaged in product delivery.
• A natural problem solver with strong critical thinking skills.
• Flexible and willing to work extended hours, weekends and holidays as needed.   
• Valid driver’s license and ability to travel internationally. 

⭐️  Bonus points if you have: 

• Bachelor’s degree in business, technology or a related field is a distinct advantage.
• Previous or current theme park or attractions experience.  
• A passion for technology, data and creating memorable guest experiences.  
• A talent for building relationships and influencing stakeholders.  

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory. 

Perks & Benefits:

• Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition; 
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;  
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy. 
• Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶; 
• Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;   
• Matching pension scheme (up to 8%) for a secure financial future; 
• Gain unlimited access to Udemy for Business to support ongoing learning and career development; 
• Enjoy a flexible work schedule that aligns with your team’s schedule ⏰.  

LIFE at accesso:

ABOUT accesso: