Flash Pass Program Manager

Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰? As a Flash Pass Program Manager you will be responsible for partnering with the client in the day-to-day operations overseeing THE FLASH Pass Program in its entirety ensuring a seamless virtual queuing experience for our park partners and their guests while maximizing revenue from premium queuing services. THE FLASH Pass Program Manager will develop and maintain a positive work relationship with park/client leadership and front-line team members, as well as accesso corporate team. 

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others. 

Location: This is an on-site role in Agawam, MA at Six Flags New England

Reports to:  Senior Operations Manager 

Travel ✈️ Requirement: Less than 10%

What you’ll be working on:

• Maintain and build outstanding lines of communication with Six Flags department managers via regular check-in meetings to ensure the success of accesso systems and processes. 
• Responsible for in-park sales and promotional activities and assisting, preparing, and directing workers engaged in sales activities. Responsible for displays and rental office advertising copy. 
• Trains all direct reports through the park employment office and assures all paperwork associated with hiring and training is completed and retained in accordance with accesso and park regulations. 
• Supervises employees engaged in Guest service at attractions, registration, and cash tills, managing attraction times or other information into the system, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions. 
• Plans and prepares work schedules and assigns employees specific duties both at the attractions and in the sales office. Assures staff wage and time records are accurately recorded and reported per assigned schedule. 
• Ensures staff's adherence to pricing, refund, discount, and staffing policies. Answers and responds appropriately to any Guest complaints or inquiries, approves refunds, and handles other operational Guest interactions. 
• Meets weekly with various accesso and park departments to inform/communicate any issues and goals and ensures good communication with both companies. 
• Operates, monitors, and/or supervises the operation of the accesso network in the park and assists in maintenance of the accesso system. Reports any system/operational issues arising from the function of the system to accesso, to System Support Managers or Support Engineers in the event of system issues arise. 
• Prepares orders for supplies or prepares requisitions to replenish spare units and consumables to levels required on hand. 
• Are responsible for the security of the system, all related equipment and general safety of items in the location. 

What you bring to the role: 

• You should come from a previous management/supervisory background in a high-volume sales or cash-handling role. 
• You must enjoy working with people as this position is both the leader of a team as well as someone who will be the primary escalation point for guests. 
• You are a polished and professional communicator. 
• You are comfortable using office and business software, which includes the Microsoft suite of tools. You should also have an aptitude for learning human resources and other systems and technology.
• You may be working outside at any given time and must be comfortable working in all weather conditions. 
• All THE FLASH Pass employees must abide by the grooming and safety guidelines of our client. 
• You must have the flexibility to workdays, evenings, weekends and holidays and have reliable transportation. 
• This job requires some physical activity, such as bending, stooping, lifting, climbing, carrying, walking, and/or reaching on a frequent basis. You may be spending long periods of time standing or moving and may also be required to lift or move heavy items (up to 25 pounds). 

⭐️  Bonus points if you have: 

• Theme park/attractions industry experience 
• Bachelor’s degree in hospitality, business or a related field is a distinct advantage.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory. 

Perks & Benefits:

• Competitive compensation package, because your hard work deserves recognition;  
• 4-week Paid Time Off for the first 3 years, with increasing accrual afterward – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;  
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy.  
• Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶;  
• Take advantage of our 6-week paid Parental Leave to focus on what matters most during significant family moments;  
• Extend your care to your pets 🐾 with our group pet insurance options – because furry family members matter too!  
• Choice of four medical insurance plans, including two employer-contributed HSA options and a $0 Teladoc copay. Your health, your choice;  
• Benefit from employer-paid short & long-term disability and life insurance, as well as a matching 401K for a secure financial future;  
• Gain unlimited access to Udemy for Business to support ongoing learning and career development;  
• Prioritize mental well-being with resources like the Calm app, our robust EAP program, and Teledoc Mental Health services;  
• Enjoy a flexible work schedule that aligns with your team’s schedule ⏰.

LIFE at accesso:

ABOUT accesso: