Back to jobs
New

Client Success Manager

Singapore
Position Overview:
 
Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager with accesso Horizon, you will oversee all tasks and communication related to existing and prospective clients of VGS. You will also be responsible for participating in the collection of clients and prospects requirements, proposing solutions and acting as the interface between the market and the internal Product Manager/R&D. With an expansive feature set, globalized functionality and robust scaling capabilities, accesso Horizon supports attractions in all aspects of selling, distribution and the redemption of tickets in one unified platform. We're looking for people who are patient, team players 🤝, and love helping others. 
 
At this time, we are not at quota and unable to hire foreigners. Singaporeans and Permanent Residents of Singapore are encouraged to apply.
 
Location: This role is 100% onsite and will work out of our Singapore office with occasional work at client sites.
Reports to: Head of Operations, Asia
Travel ✈️ Requirement: 25% to Client Locations 
 

What you’ll be working on: 

  • Testing and Troubleshooting of all applications released by the development team, ensuring quality testing for release to clients 
  • Assisting R&D in improving and enhancing applications 
  • Documenting all bugs with replication steps for R&D team 
  • Assist in writing documentation such as Manuals and Release Notes for clients and/or projects. This includes but is not limited to configuration and system requirements, lists, and maintenance for both internal and external projects 
  • Assist in writing project reports 
  • Working closely with Project/Sales team on preparing documents for project proposals 
  • In charge of documenting any requests and/or enhancements requested by clients, for feasibility analysis studies by R&D team 
  • Provide system software support to client, which includes configuration of the application, whether off site or on site 
  • Work closely with client on the best usage practice of VGS applications 
  • Provide business and system support/advice for both internal and external clients 
  • Providing training on VGS applications both off-site and on-site for clients 
  • Assisting the Project Manager on maintaining and upholding the project schedule 
  • Assist in performing system demonstrations with Sales Team when needed 
  • Assist Sales team in working with Prospective clients, including conducting meetings and chats to better understand client requirements and provide solutions and best practices
  • Support Sales team in preparing RFPs and RFP-related tasks for prospective clients 

 

What you Bring to the Role: 

  • Previous account management experience for a highly transactional SaaS or custom software company supporting enterprise-level clients.   
  • Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences.  
  • Outstanding general computer skills including the Microsoft suite of products and Outlook are required.   
  • Experience with web-based technology including database structures and SQL.   
  • The ability to work well within a team environment is essential.  
  • Exceptional organizational skills and the ability to prioritize tasks.  
  • Ability to facilitate daily responsibilities with little to no direction.  

⭐️Bonus points if you have:  

  • Bachelor’s degree in business, Technology or a related field is a distinct advantage. 
  • Previous eCommerce, ticketing, or guest-facing service industry experience  

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.  

LIFE at accesso:

 
At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
 
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement
 

ABOUT accesso

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.

Create a Job Alert

Interested in building your career at accesso? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...

Please note that we are unable to provide sponsorship for this role at this time. 


accesso Demographic Survey (optional)

At accesso, we celebrate the diverse perspectives of our team members, and are dedicated to fostering a culture centered around inclusivity and belonging 💚

To help us on this mission, we invite you to participate in this brief, entirely optional survey. Please be assured that any information shared is strictly confidential and will in no way impact your candidacy for current or future roles. We're simply eager to learn more about our diversity and inclusion strides, and your insights are key piece to the puzzle.

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in accesso’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.